CFPB Consumer Complaint Profile
Butler and Associates, PA
50 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 50
- Total complaints
- Mid-range
- 8
- Last 12 months
- 78%
- Timely response
- Bottom decile
- 8
- States affected
The verdict
Butler and Associates, PA ranks #1831 of 3,843 financial companies by CFPB complaint volume, with 50 complaints on record. Its on-time response rate is 78%, the 8th percentile among companies with 100+ complaints.
- #1831
- of 3,843 companies by volume
- 78%
- on time (8th pctile)
- Debt collection
- most-complained product
- 8
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Butler and Associates, PA vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
78% Among the lowest higher than 8% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 1 |
| 2017 | 2 |
| 2018 | 2 |
| 2019 | 5 |
| 2020 | 1 |
| 2021 | 5 |
| 2022 | 3 |
| 2023 | 12 |
| 2024 | 9 |
| 2025 | 9 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Butler and Associates, PA
Butler and Associates, PA carries 50 complaints in the CFPB's database, 8 of them filed within the past 12 months. Consumers spanning 8 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Took or threatened to take negative or legal action" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Butler and Associates, PA posts a 78% reply rate on forwarded complaints. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Consumers formally disputed the company's response at a 0% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 4% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Butler and Associates, PA have?
50 complaints have been filed against Butler and Associates, PA with the CFPB overall - 8 of them in the past year.
Does Butler and Associates, PA respond to complaints on time?
Butler and Associates, PA's CFPB timely-response rate is 78%. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Butler and Associates, PA?
"Debt collection" draws more CFPB complaints against Butler and Associates, PA than any other product - see the full breakdown above.
What is the most common complaint issue with Butler and Associates, PA?
The most common issue reported by consumers about Butler and Associates, PA is "Took or threatened to take negative or legal action." All complaint issues are listed above with their counts.
How do I file a complaint against Butler and Associates, PA?
You can file a complaint against Butler and Associates, PA directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Butler and Associates, PA?
Consumers in 8 states and territories have filed complaints about Butler and Associates, PA with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Butler and Associates, PA: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.