CFPB Consumer Complaint Profile
California Accounts Service
Behind the 60 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 60
- Total complaints
- Mid-range
- 1
- Last 12 months
- 95%
- Timely response
- Below median
- 7
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, California Accounts Service has accumulated 60 complaints, placing it #1675 by volume. On-time replies land at 95%, the 29th percentile for the 100+ complaint peer group.
- #1675
- of 3,843 companies by volume
- 95%
- on time (29th pctile)
- Debt collection
- most-complained product
- 7
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
California Accounts Service vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95% Around the middle higher than 29% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 3 |
| 2014 | 4 |
| 2015 | 4 |
| 2016 | 6 |
| 2017 | 6 |
| 2018 | 5 |
| 2019 | 6 |
| 2020 | 4 |
| 2021 | 8 |
| 2022 | 8 |
| 2023 | 1 |
| 2024 | 3 |
| 2025 | 1 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for California Accounts Service
California Accounts Service carries 60 complaints in the CFPB's database, 1 of them filed within the past 12 months. Consumers spanning 7 states and territories have weighed in, giving this a geographically concentrated footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, California Accounts Service posts a 95% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Consumers formally disputed the company's response at a 27.8% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does California Accounts Service have?
The CFPB has logged 60 complaints against California Accounts Service to date, of which 1 came in over the last 12 months.
Does California Accounts Service respond to complaints on time?
California Accounts Service's CFPB timely-response rate is 95%. This is considered excellent.
What product generates the most complaints for California Accounts Service?
Among all products tied to California Accounts Service, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with California Accounts Service?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against California Accounts Service - see all issues and counts above.
How do I file a complaint against California Accounts Service?
You can file a complaint against California Accounts Service directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about California Accounts Service?
California Accounts Service has drawn CFPB complaints from 7 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for California Accounts Service: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (27.8% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.