CFPB Consumer Complaint Profile
Cashcall, Inc.
What 1,240 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 1,240
- Total complaints
- 13
- Last 12 months
- 99.3%
- Timely response
- 51
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Cashcall, Inc. sits at #293, with 1,240 complaints logged. Its on-time response rate is 99.3%, ahead of the 93% median among companies with 100+ complaints.
- #293
- of 3,848 companies by volume
- 99.3%
- answered on time
- Consumer Loan
- most-complained product
- 51
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 30 |
| 2013 | 158 |
| 2014 | 465 |
| 2015 | 240 |
| 2016 | 108 |
| 2017 | 78 |
| 2018 | 57 |
| 2019 | 30 |
| 2020 | 21 |
| 2021 | 17 |
| 2022 | 8 |
| 2023 | 3 |
| 2024 | 9 |
| 2025 | 13 |
| 2026 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Cashcall, Inc.
The CFPB Consumer Complaint Database has logged 1,240 complaints against Cashcall, Inc. overall, with 13 of those filed in the trailing 12 months. Reports have come from consumers in 51 states and territories, making this a nationwide complaint footprint. "Consumer Loan" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Charged fees or interest I didn't expect" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
99.3% of CFPB-forwarded complaints against Cashcall, Inc. get a reply inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. In 27.4% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. 0% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Cashcall, Inc. have?
Cashcall, Inc. has 1,240 total consumer complaints filed with the CFPB, with 13 filed in the last 12 months.
Does Cashcall, Inc. respond to complaints on time?
Cashcall, Inc.'s CFPB timely-response rate is 99.3%. This is considered excellent.
What product generates the most complaints for Cashcall, Inc.?
"Consumer Loan" draws more CFPB complaints against Cashcall, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Cashcall, Inc.?
Consumers most often cite "Charged fees or interest I didn't expect" when complaining about Cashcall, Inc.; the full issue list with counts is above.
How do I file a complaint against Cashcall, Inc.?
You can file a complaint against Cashcall, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Cashcall, Inc.?
Cashcall, Inc. has drawn CFPB complaints from 51 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~1,240)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.