CFPB Consumer Complaint Profile
California Business Bureau, Inc.
483 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 483
- Total complaints
- Above average
- 14
- Last 12 months
- 87.8%
- Timely response
- Bottom quartile
- 24
- States affected
The verdict
483 CFPB complaints put California Business Bureau, Inc. at #521 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 87.8%, the 15th percentile for the 100+ complaint peer group.
- #521
- of 3,843 companies by volume
- 87.8%
- on time (15th pctile)
- Debt collection
- most-complained product
- 24
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
California Business Bureau, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
87.8% Among the lowest higher than 15% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 53 in 2024 to 14 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 6 |
| 2014 | 34 |
| 2015 | 52 |
| 2016 | 39 |
| 2017 | 26 |
| 2018 | 30 |
| 2019 | 26 |
| 2020 | 43 |
| 2021 | 77 |
| 2022 | 43 |
| 2023 | 40 |
| 2024 | 53 |
| 2025 | 14 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for California Business Bureau, Inc.
483 complaints against California Business Bureau, Inc. appear in the CFPB record, including 14 from the trailing year. The 24 states and territories represented put this footprint in multi-regional territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, California Business Bureau, Inc. posts a 87.8% reply rate on forwarded complaints. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Consumers formally disputed the company's response at a 25.2% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 0.6% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does California Business Bureau, Inc. have?
483 complaints have been filed against California Business Bureau, Inc. with the CFPB overall - 14 of them in the past year.
Does California Business Bureau, Inc. respond to complaints on time?
CFPB complaints against California Business Bureau, Inc. draw a 87.8% timely-response rate inside the expected window.
What product generates the most complaints for California Business Bureau, Inc.?
"Debt collection" draws more CFPB complaints against California Business Bureau, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with California Business Bureau, Inc.?
Consumers most often cite "Attempts to collect debt not owed" when complaining about California Business Bureau, Inc.; the full issue list with counts is above.
How do I file a complaint against California Business Bureau, Inc.?
You can file a complaint against California Business Bureau, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about California Business Bureau, Inc.?
Consumers in 24 states and territories have filed complaints about California Business Bureau, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for California Business Bureau, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (25.2% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.