CFPB Consumer Complaint Profile
California Business Bureau, Inc.
483 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 483
- Total complaints
- 14
- Last 12 months
- 87.8%
- Timely response
- 24
- States affected
The verdict
483 CFPB complaints put California Business Bureau, Inc. at #522 out of 3,848 financial companies ranked by complaint volume. 87.8% of its complaints get an on-time reply, falling short of the 93% median for the 100+ complaint peer group.
- #522
- of 3,848 companies by volume
- 87.8%
- answered on time
- Debt collection
- most-complained product
- 24
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 6 |
| 2014 | 34 |
| 2015 | 52 |
| 2016 | 39 |
| 2017 | 26 |
| 2018 | 30 |
| 2019 | 26 |
| 2020 | 43 |
| 2021 | 77 |
| 2022 | 43 |
| 2023 | 40 |
| 2024 | 53 |
| 2025 | 14 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for California Business Bureau, Inc.
483 complaints against California Business Bureau, Inc. appear in the CFPB record, including 14 from the trailing year. The 24 states and territories represented put this footprint in multi-regional territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, California Business Bureau, Inc. answers 87.8% of forwarded complaints. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Consumers formally disputed the company's response in 25.2% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Of complaints that were resolved, 0.6% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does California Business Bureau, Inc. have?
483 complaints have been filed against California Business Bureau, Inc. with the CFPB overall - 14 of them in the past year.
Does California Business Bureau, Inc. respond to complaints on time?
87.8% of the CFPB complaints against California Business Bureau, Inc. get a response within the expected window.
What product generates the most complaints for California Business Bureau, Inc.?
"Debt collection" draws more CFPB complaints against California Business Bureau, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with California Business Bureau, Inc.?
Consumers most often cite "Attempts to collect debt not owed" when complaining about California Business Bureau, Inc.; the full issue list with counts is above.
How do I file a complaint against California Business Bureau, Inc.?
You can file a complaint against California Business Bureau, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about California Business Bureau, Inc.?
Consumers in 24 states and territories have filed complaints about California Business Bureau, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~483)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.