CFPB Consumer Complaint Profile
Bridgecrest Acceptance Corporation
6,417 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 6,417
- Total complaints
- Among the highest
- 2,254
- Last 12 months
- 97.5%
- Timely response
- Below median
- 49
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Bridgecrest Acceptance Corporation has accumulated 6,417 complaints, placing it #89 by volume. It posts a 97.5% on-time response rate, the 43rd percentile among companies with 100+ complaints.
- #89
- of 3,843 companies by volume
- 97.5%
- on time (43rd pctile)
- Vehicle loan or lease
- most-complained product
- 49
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Bridgecrest Acceptance Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.5% Around the middle higher than 43% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 1,157 in 2024 to 2,213 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 45 |
| 2017 | 80 |
| 2018 | 131 |
| 2019 | 155 |
| 2020 | 256 |
| 2021 | 450 |
| 2022 | 603 |
| 2023 | 843 |
| 2024 | 1,157 |
| 2025 | 2,213 |
| 2026year in progress | 484 |
Complaints by State (Top 15)
Company Responses
Bridgecrest Acceptance Corporation Complaint Concentration Profile
Bridgecrest Acceptance Corporation's complaint volume is large enough to measure concentration - not just the headline totals. Across 39 named product lines in the stored breakdown, the leading three (Vehicle loan or lease, Credit reporting or other personal consumer reports, Credit reporting, credit repair services, or other personal consumer reports) hold a 77.5% share of product-tagged complaints. The Herfindahl index on that product mix is 0.250 (1.0 = a single product owns every tagged complaint; lower = a broader book).
On the issue side, 15 named issues appear in the top list; the leading three (Incorrect information on your report, Managing the loan or lease, Repossession) cover a 48.4% share of those mentions. That multi-issue footprint is the profile thin-volume companies cannot show - their pages stop at a short bar list because the sample cannot support a concentration read.
Geography tells a similar story: the top three states (Georgia, Texas, Florida) hold a 37.0% share of state-tagged volume across 49 jurisdictions on file. A concentrated state trio can hint at regional servicing stress; a flatter map usually tracks a nationwide book.
Among coded company responses, "Closed with explanation" leads at a 96.3% share among the 6,417 response-tagged complaints (6,179 filings). Read that mix next to the timely-response and relief rates above - both describe process outcomes, not a finding of wrongdoing.
Peak filing year was 2025 (2,213 complaints); the lightest year on file was 2016 (45). From 2024 to 2025, annual volume rose 91.3% (1,157 → 2,213). Year-to-year swings at this volume usually track product launches, servicing changes, and consumer awareness more than a single-event spike.
What the CFPB Complaint Record Shows for Bridgecrest Acceptance Corporation
The CFPB Consumer Complaint Database has logged 6,417 complaints against Bridgecrest Acceptance Corporation overall, with 2,254 of those filed in the trailing 12 months. Reports have come from consumers in 49 states and territories, making this a nationwide complaint footprint. No product draws more complaints than "Vehicle loan or lease," which sits at the top of the product breakdown. The specific issue named most within that category is "Incorrect information on your report," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Bridgecrest Acceptance Corporation draw a 97.5% reply rate inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response carried a 25% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 0.1%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Bridgecrest Acceptance Corporation have?
6,417 complaints have been filed against Bridgecrest Acceptance Corporation with the CFPB overall - 2,254 of them in the past year.
Does Bridgecrest Acceptance Corporation respond to complaints on time?
Bridgecrest Acceptance Corporation has a 97.5% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Bridgecrest Acceptance Corporation?
"Vehicle loan or lease" draws more CFPB complaints against Bridgecrest Acceptance Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with Bridgecrest Acceptance Corporation?
Consumers most often cite "Incorrect information on your report" when complaining about Bridgecrest Acceptance Corporation; the full issue list with counts is above.
How do I file a complaint against Bridgecrest Acceptance Corporation?
You can file a complaint against Bridgecrest Acceptance Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Bridgecrest Acceptance Corporation?
Consumers in 49 states and territories have filed complaints about Bridgecrest Acceptance Corporation with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Bridgecrest Acceptance Corporation: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (6,417 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (25% here).
Also handles Vehicle loan or lease
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Bridgecrest Acceptance Corporation have?
6,417 complaints have been filed against Bridgecrest Acceptance Corporation with the CFPB overall - 2,254 of them in the past year.
Does Bridgecrest Acceptance Corporation respond to complaints on time?
Bridgecrest Acceptance Corporation has a 97.5% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Bridgecrest Acceptance Corporation?
"Vehicle loan or lease" draws more CFPB complaints against Bridgecrest Acceptance Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with Bridgecrest Acceptance Corporation?
Consumers most often cite "Incorrect information on your report" when complaining about Bridgecrest Acceptance Corporation; the full issue list with counts is above.
How do I file a complaint against Bridgecrest Acceptance Corporation?
You can file a complaint against Bridgecrest Acceptance Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Bridgecrest Acceptance Corporation?
Consumers in 49 states and territories have filed complaints about Bridgecrest Acceptance Corporation with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.