CFPB Consumer Complaint Profile
Bridgecrest Acceptance Corporation
6,417 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 6,417
- Total complaints
- 2,254
- Last 12 months
- 97.5%
- Timely response
- 49
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Bridgecrest Acceptance Corporation has accumulated 6,417 complaints, placing it #89 by volume. It answers 97.5% of complaints on time - above the 93% median for companies with 100+ complaints.
- #89
- of 3,848 companies by volume
- 97.5%
- answered on time
- Vehicle loan or lease
- most-complained product
- 49
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 45 |
| 2017 | 80 |
| 2018 | 131 |
| 2019 | 155 |
| 2020 | 256 |
| 2021 | 450 |
| 2022 | 603 |
| 2023 | 843 |
| 2024 | 1,157 |
| 2025 | 2,213 |
| 2026 | 484 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Bridgecrest Acceptance Corporation
The CFPB Consumer Complaint Database has logged 6,417 complaints against Bridgecrest Acceptance Corporation overall, with 2,254 of those filed in the trailing 12 months. Reports have come from consumers in 49 states and territories, making this a nationwide complaint footprint. No product draws more complaints than "Vehicle loan or lease," which sits at the top of the product breakdown. The specific issue named most within that category is "Incorrect information on your report," a reasonable starting point for understanding recurring friction.
97.5% of CFPB-forwarded complaints against Bridgecrest Acceptance Corporation get a reply inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response was formally disputed in 25% of resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 0.1% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Bridgecrest Acceptance Corporation have?
6,417 complaints have been filed against Bridgecrest Acceptance Corporation with the CFPB overall - 2,254 of them in the past year.
Does Bridgecrest Acceptance Corporation respond to complaints on time?
Bridgecrest Acceptance Corporation has a 97.5% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Bridgecrest Acceptance Corporation?
"Vehicle loan or lease" draws more CFPB complaints against Bridgecrest Acceptance Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with Bridgecrest Acceptance Corporation?
Consumers most often cite "Incorrect information on your report" when complaining about Bridgecrest Acceptance Corporation; the full issue list with counts is above.
How do I file a complaint against Bridgecrest Acceptance Corporation?
You can file a complaint against Bridgecrest Acceptance Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Bridgecrest Acceptance Corporation?
Consumers in 49 states and territories have filed complaints about Bridgecrest Acceptance Corporation with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~6,417)
Also handles Vehicle loan or lease
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.