CFPB Consumer Complaint Profile
Capital Eleven Auto, LLC dba Capital Auto Loan
11 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 11
- Total complaints
- Below average
- 5
- Last 12 months
- 100%
- Timely response
- Top decile
- 5
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Capital Eleven Auto, LLC dba Capital Auto Loan has accumulated 11 complaints, placing it #3589 by volume. On-time replies land at 100%, the 86th percentile for the 100+ complaint peer group.
- #3589
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Credit reporting or …
- most-complained product
- 5
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Capital Eleven Auto, LLC dba Capital Auto Loan vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2022 | 2 |
| 2023 | 3 |
| 2024 | 1 |
| 2025 | 4 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Capital Eleven Auto, LLC dba Capital Auto Loan
The CFPB Consumer Complaint Database has logged 11 complaints against Capital Eleven Auto, LLC dba Capital Auto Loan overall, with 5 of those filed in the trailing 12 months. Reports have come from consumers in 5 states and territories, making this a geographically concentrated complaint footprint. The single largest complaint category is "Credit reporting or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Incorrect information on your report," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Capital Eleven Auto, LLC dba Capital Auto Loan draw a 100% reply rate inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Capital Eleven Auto, LLC dba Capital Auto Loan have?
The CFPB has logged 11 complaints against Capital Eleven Auto, LLC dba Capital Auto Loan to date, of which 5 came in over the last 12 months.
Does Capital Eleven Auto, LLC dba Capital Auto Loan respond to complaints on time?
Capital Eleven Auto, LLC dba Capital Auto Loan's CFPB timely-response rate is 100%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Capital Eleven Auto, LLC dba Capital Auto Loan?
Among all products tied to Capital Eleven Auto, LLC dba Capital Auto Loan, "Credit reporting or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Capital Eleven Auto, LLC dba Capital Auto Loan?
The most common issue reported by consumers about Capital Eleven Auto, LLC dba Capital Auto Loan is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against Capital Eleven Auto, LLC dba Capital Auto Loan?
You can file a complaint against Capital Eleven Auto, LLC dba Capital Auto Loan directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Capital Eleven Auto, LLC dba Capital Auto Loan?
Consumers in 5 states and territories have filed complaints about Capital Eleven Auto, LLC dba Capital Auto Loan with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.