CFPB Consumer Complaint Profile
CARCO Group, Inc.
Consumers have filed 133 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 133
- Total complaints
- Mid-range
- 38
- Last 12 months
- 90.2%
- Timely response
- Bottom quartile
- 32
- States affected
The verdict
CARCO Group, Inc. ranks #1168 of 3,843 financial companies by CFPB complaint volume, with 133 complaints on record. Its on-time response rate is 90.2%, the 19th percentile among companies with 100+ complaints.
- #1168
- of 3,843 companies by volume
- 90.2%
- on time (19th pctile)
- Credit reporting or …
- most-complained product
- 32
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
CARCO Group, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
90.2% Among the lowest higher than 19% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 32 in 2024 to 43 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2021 | 11 |
| 2022 | 23 |
| 2023 | 19 |
| 2024 | 32 |
| 2025 | 43 |
| 2026year in progress | 5 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for CARCO Group, Inc.
CARCO Group, Inc. carries 133 complaints in the CFPB's database, 38 of them filed within the past 12 months. Consumers spanning 32 states and territories have weighed in, giving this a multi-regional footprint. "Credit reporting or other personal consumer reports" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Incorrect information on your report" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CARCO Group, Inc.'s timely response rate stands at 90.2%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does CARCO Group, Inc. have?
The CFPB has logged 133 complaints against CARCO Group, Inc. to date, of which 38 came in over the last 12 months.
Does CARCO Group, Inc. respond to complaints on time?
CFPB complaints against CARCO Group, Inc. draw a 90.2% timely-response rate inside the expected window.
What product generates the most complaints for CARCO Group, Inc.?
"Credit reporting or other personal consumer reports" draws more CFPB complaints against CARCO Group, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with CARCO Group, Inc.?
"Incorrect information on your report" is the single most frequently cited issue in complaints against CARCO Group, Inc. - see all issues and counts above.
How do I file a complaint against CARCO Group, Inc.?
You can file a complaint against CARCO Group, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about CARCO Group, Inc.?
CARCO Group, Inc. has drawn CFPB complaints from 32 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.