CFPB Consumer Complaint Profile
CB1, Inc.
97 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 97
- Total complaints
- Mid-range
- 11
- Last 12 months
- 96.9%
- Timely response
- Below median
- 24
- States affected
The verdict
97 CFPB complaints put CB1, Inc. at #1343 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 96.9%, the 39th percentile for the 100+ complaint peer group.
- #1343
- of 3,843 companies by volume
- 96.9%
- on time (39th pctile)
- Debt collection
- most-complained product
- 24
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
CB1, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
96.9% Around the middle higher than 39% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 6 |
| 2015 | 1 |
| 2016 | 6 |
| 2017 | 10 |
| 2018 | 8 |
| 2019 | 7 |
| 2020 | 16 |
| 2021 | 9 |
| 2022 | 10 |
| 2023 | 7 |
| 2024 | 5 |
| 2025 | 7 |
| 2026year in progress | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for CB1, Inc.
CB1, Inc. carries 97 complaints in the CFPB's database, 11 of them filed within the past 12 months. Consumers spanning 24 states and territories have weighed in, giving this a multi-regional footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Written notification about debt" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CB1, Inc.'s timely response rate stands at 96.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response at a 27.8% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 2.1% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does CB1, Inc. have?
CB1, Inc. has 97 total consumer complaints filed with the CFPB, with 11 filed in the last 12 months.
Does CB1, Inc. respond to complaints on time?
CFPB complaints against CB1, Inc. draw a 96.9% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for CB1, Inc.?
"Debt collection" draws more CFPB complaints against CB1, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with CB1, Inc.?
The most common issue reported by consumers about CB1, Inc. is "Written notification about debt." All complaint issues are listed above with their counts.
How do I file a complaint against CB1, Inc.?
You can file a complaint against CB1, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about CB1, Inc.?
The CFPB has recorded complaints against CB1, Inc. from 24 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for CB1, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (27.8% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.