CFPB Consumer Complaint Profile
Ceannate
What 209 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 209
- Total complaints
- 24
- Last 12 months
- 98.6%
- Timely response
- 33
- States affected
The verdict
Ceannate ranks #902 of 3,848 financial companies by CFPB complaint volume, with 209 complaints on record. 98.6% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #902
- of 3,848 companies by volume
- 98.6%
- answered on time
- Debt collection
- most-complained product
- 33
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 4 |
| 2014 | 35 |
| 2015 | 28 |
| 2016 | 30 |
| 2017 | 34 |
| 2018 | 29 |
| 2019 | 7 |
| 2020 | 10 |
| 2021 | 4 |
| 2022 | 3 |
| 2024 | 1 |
| 2025 | 14 |
| 2026 | 10 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Ceannate
209 complaints against Ceannate appear in the CFPB record, including 24 from the trailing year. The 33 states and territories represented put this footprint in multi-regional territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Communication tactics" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Ceannate's timely response rate stands at 98.6%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. In 15.3% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Of complaints that were resolved, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Ceannate have?
Ceannate has 209 total consumer complaints filed with the CFPB, with 24 filed in the last 12 months.
Does Ceannate respond to complaints on time?
98.6% of the CFPB complaints against Ceannate get a response within the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Ceannate?
Among all products tied to Ceannate, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Ceannate?
Consumers most often cite "Communication tactics" when complaining about Ceannate; the full issue list with counts is above.
How do I file a complaint against Ceannate?
You can file a complaint against Ceannate directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Ceannate?
The CFPB has recorded complaints against Ceannate from 33 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~209)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.