CFPB Consumer Complaint Profile
Ceannate
What 209 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 209
- Total complaints
- Above average
- 24
- Last 12 months
- 98.6%
- Timely response
- Above median
- 33
- States affected
The verdict
Ceannate ranks #901 of 3,843 financial companies by CFPB complaint volume, with 209 complaints on record. On-time replies land at 98.6%, the 55th percentile for the 100+ complaint peer group.
- #901
- of 3,843 companies by volume
- 98.6%
- on time (55th pctile)
- Debt collection
- most-complained product
- 33
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Ceannate vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.6% Higher than most higher than 55% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 1 in 2024 to 14 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 4 |
| 2014 | 35 |
| 2015 | 28 |
| 2016 | 30 |
| 2017 | 34 |
| 2018 | 29 |
| 2019 | 7 |
| 2020 | 10 |
| 2021 | 4 |
| 2022 | 3 |
| 2024 | 1 |
| 2025 | 14 |
| 2026year in progress | 10 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Ceannate
209 complaints against Ceannate appear in the CFPB record, including 24 from the trailing year. The 33 states and territories represented put this footprint in multi-regional territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Communication tactics" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Ceannate's timely response rate stands at 98.6%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved cases drew a formal consumer-dispute rate of 15.3% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Ceannate have?
Ceannate has 209 total consumer complaints filed with the CFPB, with 24 filed in the last 12 months.
Does Ceannate respond to complaints on time?
CFPB complaints against Ceannate draw a 98.6% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Ceannate?
Among all products tied to Ceannate, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Ceannate?
Consumers most often cite "Communication tactics" when complaining about Ceannate; the full issue list with counts is above.
How do I file a complaint against Ceannate?
You can file a complaint against Ceannate directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Ceannate?
The CFPB has recorded complaints against Ceannate from 33 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Ceannate: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (15.3% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.