CFPB Consumer Complaint Profile
Webster Bank, National Association
1,507 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 1,507
- Total complaints
- Among the highest
- 194
- Last 12 months
- 99.8%
- Timely response
- Top decile
- 51
- States affected
The verdict
1,507 CFPB complaints put Webster Bank, National Association at #253 out of 3,843 financial companies ranked by complaint volume. It posts a 99.8% on-time response rate, the 79th percentile among companies with 100+ complaints.
- #253
- of 3,843 companies by volume
- 99.8%
- on time (79th pctile)
- Checking or savings …
- most-complained product
- 51
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Webster Bank, National Association vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.8% Top 21% higher than 79% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 245 in 2024 to 180 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 32 |
| 2013 | 43 |
| 2014 | 44 |
| 2015 | 63 |
| 2016 | 92 |
| 2017 | 107 |
| 2018 | 92 |
| 2019 | 65 |
| 2020 | 84 |
| 2021 | 62 |
| 2022 | 141 |
| 2023 | 191 |
| 2024 | 245 |
| 2025 | 180 |
| 2026year in progress | 66 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Webster Bank, National Association
1,507 complaints against Webster Bank, National Association appear in the CFPB record, including 194 from the trailing year. The 51 states and territories represented put this footprint in nationwide territory. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Managing an account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Webster Bank, National Association's timely response rate stands at 99.8%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response at a 15.3% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 17.1% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Webster Bank, National Association have?
Webster Bank, National Association has 1,507 total consumer complaints filed with the CFPB, with 194 filed in the last 12 months.
Does Webster Bank, National Association respond to complaints on time?
Webster Bank, National Association's CFPB timely-response rate is 99.8%. That is a strong response record by CFPB standards.
What product generates the most complaints for Webster Bank, National Association?
"Checking or savings account" draws more CFPB complaints against Webster Bank, National Association than any other product - see the full breakdown above.
What is the most common complaint issue with Webster Bank, National Association?
"Managing an account" is the single most frequently cited issue in complaints against Webster Bank, National Association - see all issues and counts above.
How do I file a complaint against Webster Bank, National Association?
You can file a complaint against Webster Bank, National Association directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Webster Bank, National Association?
Consumers in 51 states and territories have filed complaints about Webster Bank, National Association with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Webster Bank, National Association: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (1,507 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (15.3% here).
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.