CFPB Consumer Complaint Profile
Webster Bank, National Association
1,507 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 1,507
- Total complaints
- 194
- Last 12 months
- 99.8%
- Timely response
- 51
- States affected
The verdict
1,507 CFPB complaints put Webster Bank, National Association at #252 out of 3,848 financial companies ranked by complaint volume. It answers 99.8% of complaints on time - above the 93% median for companies with 100+ complaints.
- #252
- of 3,848 companies by volume
- 99.8%
- answered on time
- Checking or savings …
- most-complained product
- 51
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 32 |
| 2013 | 43 |
| 2014 | 44 |
| 2015 | 63 |
| 2016 | 92 |
| 2017 | 107 |
| 2018 | 92 |
| 2019 | 65 |
| 2020 | 84 |
| 2021 | 62 |
| 2022 | 141 |
| 2023 | 191 |
| 2024 | 245 |
| 2025 | 180 |
| 2026 | 66 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Webster Bank, National Association
1,507 complaints against Webster Bank, National Association appear in the CFPB record, including 194 from the trailing year. The 51 states and territories represented put this footprint in nationwide territory. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Managing an account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Webster Bank, National Association's timely response rate stands at 99.8%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response in 15.3% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Of complaints that were resolved, 17.1% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Webster Bank, National Association have?
Webster Bank, National Association has 1,507 total consumer complaints filed with the CFPB, with 194 filed in the last 12 months.
Does Webster Bank, National Association respond to complaints on time?
Webster Bank, National Association's CFPB timely-response rate is 99.8%. That is a strong response record by CFPB standards.
What product generates the most complaints for Webster Bank, National Association?
"Checking or savings account" draws more CFPB complaints against Webster Bank, National Association than any other product - see the full breakdown above.
What is the most common complaint issue with Webster Bank, National Association?
"Managing an account" is the single most frequently cited issue in complaints against Webster Bank, National Association - see all issues and counts above.
How do I file a complaint against Webster Bank, National Association?
You can file a complaint against Webster Bank, National Association directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Webster Bank, National Association?
Consumers in 51 states and territories have filed complaints about Webster Bank, National Association with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~1,507)
Also handles Checking or savings account
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.