CFPB Consumer Complaint Profile
Celsius US Holding LLC
Consumers have filed complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 66
- Total complaints
- Mid-range
- 2
- Last 12 months
- 89.4%
- Timely response
- Bottom quartile
- 22
- States affected
The verdict
By CFPB complaint volume, Celsius US Holding LLC is #1596 out of 3,843 financial companies. For answering complaints on time it stands at the 17th percentile in the 100+ complaint peer group.
- Money transfer, virt…
- most-complained product
- CA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Celsius US Holding LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
89.4% Among the lowest higher than 17% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2021 | 4 |
| 2022 | 52 |
| 2023 | 2 |
| 2024 | 3 |
| 2025 | 4 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Celsius US Holding LLC
The CFPB Consumer Complaint Database shows a multi-regional complaint footprint for Celsius US Holding LLC, with consumers across the country filing against it. The single largest complaint category is "Money transfer, virtual currency, or money service," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Money was not available when promised," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, the timely-response measure shows how often forwarded complaints get a reply. This company's rate falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Also handles Money transfer, virtual currency, or money service
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Celsius US Holding LLC have?
Celsius US Holding LLC has 66 total consumer complaints filed with the CFPB, with 2 filed in the last 12 months.
Does Celsius US Holding LLC respond to complaints on time?
Celsius US Holding LLC has a 89.4% timely response rate to CFPB complaints.
What product generates the most complaints for Celsius US Holding LLC?
The most complained-about product for Celsius US Holding LLC is "Money transfer, virtual currency, or money service." You can view the full product breakdown on this page.
What is the most common complaint issue with Celsius US Holding LLC?
Consumers most often cite "Money was not available when promised" when complaining about Celsius US Holding LLC; the full issue list with counts is above.
How do I file a complaint against Celsius US Holding LLC?
You can file a complaint against Celsius US Holding LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Celsius US Holding LLC?
Consumers in 22 states and territories have filed complaints about Celsius US Holding LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.