CFPB Consumer Complaint Profile
Certified Solutions, Inc
What 69 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 69
- Total complaints
- Mid-range
- 9
- Last 12 months
- 53.6%
- Timely response
- Bottom decile
- 7
- States affected
The verdict
Certified Solutions, Inc ranks #1570 of 3,843 financial companies by CFPB complaint volume, with 69 complaints on record. On-time replies land at 53.6%, the 3rd percentile for the 100+ complaint peer group.
- #1570
- of 3,843 companies by volume
- 53.6%
- on time (3rd pctile)
- Debt collection
- most-complained product
- 7
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Certified Solutions, Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
53.6% Among the lowest higher than 3% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 5 |
| 2017 | 3 |
| 2018 | 5 |
| 2019 | 5 |
| 2020 | 8 |
| 2021 | 8 |
| 2022 | 6 |
| 2023 | 8 |
| 2024 | 9 |
| 2025 | 8 |
| 2026year in progress | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Certified Solutions, Inc
Certified Solutions, Inc carries 69 complaints in the CFPB's database, 9 of them filed within the past 12 months. Consumers spanning 7 states and territories have weighed in, giving this a geographically concentrated footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Certified Solutions, Inc's timely response rate stands at 53.6%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Consumers formally disputed the company's response at a 0% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Certified Solutions, Inc have?
The CFPB has logged 69 complaints against Certified Solutions, Inc to date, of which 9 came in over the last 12 months.
Does Certified Solutions, Inc respond to complaints on time?
Certified Solutions, Inc has a 53.6% timely response rate to CFPB complaints. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Certified Solutions, Inc?
The most complained-about product for Certified Solutions, Inc is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Certified Solutions, Inc?
The most common issue reported by consumers about Certified Solutions, Inc is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Certified Solutions, Inc?
You can file a complaint against Certified Solutions, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Certified Solutions, Inc?
Certified Solutions, Inc has drawn CFPB complaints from 7 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Certified Solutions, Inc: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.