CFPB Consumer Complaint Profile
Chaplain Financial Services LLC
Consumers have filed 52 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 52
- Total complaints
- Mid-range
- 0
- Last 12 months
- 11.5%
- Timely response
- Bottom decile
- 29
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Chaplain Financial Services LLC sits at #1792, with 52 complaints logged. It posts a 11.5% on-time response rate, the 1st percentile among companies with 100+ complaints.
- #1792
- of 3,843 companies by volume
- 11.5%
- on time (1st pctile)
- Debt collection
- most-complained product
- 29
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Chaplain Financial Services LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
11.5% Among the lowest higher than 1% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 5 |
| 2017 | 45 |
| 2019 | 1 |
| 2020 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Chaplain Financial Services LLC
Chaplain Financial Services LLC carries 52 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 29 states and territories have weighed in, giving this a multi-regional footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Took or threatened to take negative or legal action," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Chaplain Financial Services LLC draw a 11.5% reply rate inside the Bureau's 15-day window. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. The company's response carried a 0% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Chaplain Financial Services LLC have?
Chaplain Financial Services LLC has 52 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Chaplain Financial Services LLC respond to complaints on time?
CFPB complaints against Chaplain Financial Services LLC draw a 11.5% timely-response rate inside the expected window. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Chaplain Financial Services LLC?
The most complained-about product for Chaplain Financial Services LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Chaplain Financial Services LLC?
The most common issue reported by consumers about Chaplain Financial Services LLC is "Took or threatened to take negative or legal action." All complaint issues are listed above with their counts.
How do I file a complaint against Chaplain Financial Services LLC?
You can file a complaint against Chaplain Financial Services LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Chaplain Financial Services LLC?
The CFPB has recorded complaints against Chaplain Financial Services LLC from 29 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Chaplain Financial Services LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.