CFPB Consumer Complaint Profile
Chime Financial Inc
Consumers have filed complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 21,976
- Total complaints
- Among the highest
- 9,537
- Last 12 months
- 99.9%
- Timely response
- Top decile
- 52
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Chime Financial Inc sits at #33. On response speed it sits at the 82nd percentile among companies with 100+ complaints.
- Checking or savings …
- most-complained product
- CA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Chime Financial Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.9% Top 18% higher than 82% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 3,877 in 2024 to 8,389 in 2025 (2024 → 2025).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2020 | 397 |
| 2021 | 1,355 |
| 2022 | 2,240 |
| 2023 | 3,449 |
| 2024 | 3,877 |
| 2025 | 8,389 |
| 2026year in progress | 2,269 |
Complaints by State (Top 15)
Company Responses
Chime Financial Inc Complaint Concentration Profile
Chime Financial Inc's complaint volume is large enough to measure concentration - not just the headline totals. Across 53 named product lines in the stored breakdown, the leading three (Checking or savings account, Money transfer, virtual currency, or money service, Credit card) hold a 75.6% share of product-tagged complaints. The Herfindahl index on that product mix is 0.401 (1.0 = a single product owns every tagged complaint; lower = a broader book).
On the issue side, 15 named issues appear in the top list; the leading three (Managing an account, Problem with a lender or other company charging your account, Closing an account) cover a 66.9% share of those mentions. That multi-issue footprint is the profile thin-volume companies cannot show - their pages stop at a short bar list because the sample cannot support a concentration read.
Geography tells a similar story: the top three states (California, Texas, Florida) hold a 25.5% share of state-tagged volume across 52 jurisdictions on file. A concentrated state trio can hint at regional servicing stress; a flatter map usually tracks a nationwide book.
Among coded company responses, "Closed with explanation" leads at a 84.9% share among the 21,976 response-tagged complaints (18,660 filings). Read that mix next to the timely-response and relief rates above - both describe process outcomes, not a finding of wrongdoing.
Peak filing year was 2025 (8,389 complaints); the lightest year on file was 2020 (397). From 2024 to 2025, annual volume rose 116.4% (3,877 → 8,389). Year-to-year swings at this volume usually track product launches, servicing changes, and consumer awareness more than a single-event spike.
What the CFPB Complaint Record Shows for Chime Financial Inc
In the CFPB record, Chime Financial Inc has a nationwide complaint footprint. No product draws more complaints than "Checking or savings account," which sits at the top of the product breakdown. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
Timely response is the share of CFPB-forwarded complaints that receive a company reply within the 15-day window the Bureau expects. This company's rate is at or above the industry benchmark, which suggests its intake and escalation processes are functioning as designed. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Chime Financial Inc: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Chime Financial Inc have?
Chime Financial Inc has 21,976 total consumer complaints filed with the CFPB, with 9,537 filed in the last 12 months.
Does Chime Financial Inc respond to complaints on time?
Chime Financial Inc's CFPB timely-response rate is 99.9%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Chime Financial Inc?
"Checking or savings account" draws more CFPB complaints against Chime Financial Inc than any other product - see the full breakdown above.
What is the most common complaint issue with Chime Financial Inc?
The most common issue reported by consumers about Chime Financial Inc is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Chime Financial Inc?
You can file a complaint against Chime Financial Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Chime Financial Inc?
The CFPB has recorded complaints against Chime Financial Inc from 52 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.