CFPB Consumer Complaint Profile
Truist Financial Corporation
Behind the 21,801 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 21,801
- Total complaints
- 5,159
- Last 12 months
- 98.9%
- Timely response
- 55
- States affected
The verdict
Truist Financial Corporation ranks #34 of 3,848 financial companies by CFPB complaint volume, with 21,801 complaints on record. It answers 98.9% of complaints on time - above the 93% median for companies with 100+ complaints.
- #34
- of 3,848 companies by volume
- 98.9%
- answered on time
- Checking or savings …
- most-complained product
- 55
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 1 |
| 2020 | 1,645 |
| 2021 | 2,530 |
| 2022 | 3,803 |
| 2023 | 3,550 |
| 2024 | 3,970 |
| 2025 | 5,135 |
| 2026 | 1,167 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Truist Financial Corporation
Truist Financial Corporation carries 21,801 complaints in the CFPB's database, 5,159 of them filed within the past 12 months. Consumers spanning 55 states and territories have weighed in, giving this a nationwide footprint. The single largest complaint category is "Checking or savings account," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Truist Financial Corporation answers 98.9% of forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. 10.9% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Truist Financial Corporation have?
The CFPB has logged 21,801 complaints against Truist Financial Corporation to date, of which 5,159 came in over the last 12 months.
Does Truist Financial Corporation respond to complaints on time?
98.9% of the CFPB complaints against Truist Financial Corporation get a response within the expected window. This is considered excellent.
What product generates the most complaints for Truist Financial Corporation?
The most complained-about product for Truist Financial Corporation is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with Truist Financial Corporation?
"Managing an account" is the single most frequently cited issue in complaints against Truist Financial Corporation - see all issues and counts above.
How do I file a complaint against Truist Financial Corporation?
You can file a complaint against Truist Financial Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Truist Financial Corporation?
Consumers in 55 states and territories have filed complaints about Truist Financial Corporation with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~21,801)
Also handles Checking or savings account
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.