CFPB Consumer Complaint Profile
Truist Financial Corporation
Behind the 21,801 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 21,801
- Total complaints
- Among the highest
- 5,159
- Last 12 months
- 98.9%
- Timely response
- Above median
- 55
- States affected
The verdict
Truist Financial Corporation ranks #34 of 3,843 financial companies by CFPB complaint volume, with 21,801 complaints on record. It posts a 98.9% on-time response rate, the 59th percentile among companies with 100+ complaints.
- #34
- of 3,843 companies by volume
- 98.9%
- on time (59th pctile)
- Checking or savings …
- most-complained product
- 55
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Truist Financial Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.9% Higher than most higher than 59% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 3,970 in 2024 to 5,135 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 1 |
| 2020 | 1,645 |
| 2021 | 2,530 |
| 2022 | 3,803 |
| 2023 | 3,550 |
| 2024 | 3,970 |
| 2025 | 5,135 |
| 2026year in progress | 1,167 |
Complaints by State (Top 15)
Company Responses
Truist Financial Corporation Complaint Concentration Profile
Truist Financial Corporation is a high-volume CFPB cohort (21,801 complaints) - enough filings to measure how concentrated the product and issue mix is, not just the headline totals. Across 68 named product lines in the stored breakdown, the leading three (Checking or savings account, Credit reporting or other personal consumer reports, Mortgage) hold a 57.2% share of product-tagged complaints. The Herfindahl index on that product mix is 0.166 (1.0 = a single product owns every tagged complaint; lower = a broader book).
On the issue side, 15 named issues appear in the top list; the leading three (Managing an account, Incorrect information on your report, Improper use of your report) cover a 51.3% share of those mentions. That multi-issue footprint is the profile thin-volume companies cannot show - their pages stop at a short bar list because the sample cannot support a concentration read.
Geography tells a similar story: the top three states (Florida, Georgia, Texas) hold a 41.0% share of state-tagged volume across 55 jurisdictions on file. A concentrated state trio can hint at regional servicing stress; a flatter map usually tracks a nationwide book.
Among coded company responses, "Closed with explanation" leads at a 88.1% share among the 21,801 response-tagged complaints (19,196 filings). Read that mix next to the timely-response and relief rates above - both describe process outcomes, not a finding of wrongdoing.
Peak filing year was 2025 (5,135 complaints); the lightest year on file was 2019 (1). From 2024 to 2025, annual volume rose 29.3% (3,970 → 5,135). Year-to-year swings at this volume usually track product launches, servicing changes, and consumer awareness more than a single-event spike.
What the CFPB Complaint Record Shows for Truist Financial Corporation
Truist Financial Corporation carries 21,801 complaints in the CFPB's database, 5,159 of them filed within the past 12 months. Consumers spanning 55 states and territories have weighed in, giving this a nationwide footprint. The single largest complaint category is "Checking or savings account," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Truist Financial Corporation posts a 98.9% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 10.9% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Truist Financial Corporation have?
The CFPB has logged 21,801 complaints against Truist Financial Corporation to date, of which 5,159 came in over the last 12 months.
Does Truist Financial Corporation respond to complaints on time?
CFPB complaints against Truist Financial Corporation draw a 98.9% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Truist Financial Corporation?
The most complained-about product for Truist Financial Corporation is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with Truist Financial Corporation?
"Managing an account" is the single most frequently cited issue in complaints against Truist Financial Corporation - see all issues and counts above.
How do I file a complaint against Truist Financial Corporation?
You can file a complaint against Truist Financial Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Truist Financial Corporation?
Consumers in 55 states and territories have filed complaints about Truist Financial Corporation with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Truist Financial Corporation: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (21,801 here).
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.