CFPB Consumer Complaint Profile
Choice Money Transfer, Inc.
The CFPB complaints on file trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 20
- Total complaints
- Mid-range
- 1
- Last 12 months
- 95%
- Timely response
- Below median
- 7
- States affected
The verdict
Choice Money Transfer, Inc. ranks #2861 of 3,843 financial companies by CFPB complaint volume. Its on-time response record is at the 29th percentile among companies with 100+ complaints.
- Money transfer, virt…
- most-complained product
- NJ
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Choice Money Transfer, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95% Around the middle higher than 29% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2018 | 3 |
| 2020 | 7 |
| 2021 | 3 |
| 2022 | 1 |
| 2023 | 3 |
| 2024 | 2 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Choice Money Transfer, Inc.
In the CFPB record, Choice Money Transfer, Inc. has a geographically concentrated complaint footprint. The single largest complaint category is "Money transfer, virtual currency, or money service," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Other transaction problem," a reasonable starting point for understanding recurring friction.
Timely response is the share of CFPB-forwarded complaints that receive a company reply within the 15-day window the Bureau expects. This company's rate is at or above benchmark levels, a sign it handles intake and escalation well. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Also handles Money transfer, virtual currency, or money service
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Choice Money Transfer, Inc. have?
Choice Money Transfer, Inc. has 20 total consumer complaints filed with the CFPB, with 1 filed in the last 12 months.
Does Choice Money Transfer, Inc. respond to complaints on time?
Choice Money Transfer, Inc.'s CFPB timely-response rate is 95%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Choice Money Transfer, Inc.?
"Money transfer, virtual currency, or money service" draws more CFPB complaints against Choice Money Transfer, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Choice Money Transfer, Inc.?
The most common issue reported by consumers about Choice Money Transfer, Inc. is "Other transaction problem." All complaint issues are listed above with their counts.
How do I file a complaint against Choice Money Transfer, Inc.?
You can file a complaint against Choice Money Transfer, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Choice Money Transfer, Inc.?
Choice Money Transfer, Inc. has drawn CFPB complaints from 7 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.