CFPB Consumer Complaint Profile
Citi Management Group, LLC
61 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 61
- Total complaints
- Mid-range
- 0
- Last 12 months
- 42.6%
- Timely response
- Bottom decile
- 31
- States affected
The verdict
61 CFPB complaints put Citi Management Group, LLC at #1659 out of 3,843 financial companies ranked by complaint volume. It posts a 42.6% on-time response rate, the 2nd percentile among companies with 100+ complaints.
- #1659
- of 3,843 companies by volume
- 42.6%
- on time (2nd pctile)
- Debt collection
- most-complained product
- 31
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Citi Management Group, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
42.6% Among the lowest higher than 2% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 25 |
| 2016 | 26 |
| 2017 | 6 |
| 2018 | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Citi Management Group, LLC
The CFPB Consumer Complaint Database has logged 61 complaints against Citi Management Group, LLC overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 31 states and territories, making this a multi-regional complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Communication tactics" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Citi Management Group, LLC draw a 42.6% reply rate inside the Bureau's 15-day window. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. Resolved cases drew a formal consumer-dispute rate of 3.6% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Citi Management Group, LLC have?
61 complaints have been filed against Citi Management Group, LLC with the CFPB overall - 0 of them in the past year.
Does Citi Management Group, LLC respond to complaints on time?
Citi Management Group, LLC has a 42.6% timely response rate to CFPB complaints. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Citi Management Group, LLC?
The most complained-about product for Citi Management Group, LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Citi Management Group, LLC?
Consumers most often cite "Communication tactics" when complaining about Citi Management Group, LLC; the full issue list with counts is above.
How do I file a complaint against Citi Management Group, LLC?
You can file a complaint against Citi Management Group, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Citi Management Group, LLC?
The CFPB has recorded complaints against Citi Management Group, LLC from 31 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Citi Management Group, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (3.6% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.