CFPB Consumer Complaint Profile
CoinZoom, Inc.
Behind the 11 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 11
- Total complaints
- Below average
- 1
- Last 12 months
- 90.9%
- Timely response
- Bottom quartile
- 7
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, CoinZoom, Inc. has accumulated 11 complaints, placing it #3589 by volume. On-time replies land at 90.9%, the 19th percentile for the 100+ complaint peer group.
- #3589
- of 3,843 companies by volume
- 90.9%
- on time (19th pctile)
- Money transfer, virt…
- most-complained product
- 7
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
CoinZoom, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
90.9% Among the lowest higher than 19% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2021 | 1 |
| 2022 | 5 |
| 2023 | 2 |
| 2024 | 2 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for CoinZoom, Inc.
11 complaints against CoinZoom, Inc. appear in the CFPB record, including 1 from the trailing year. The 7 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Money transfer, virtual currency, or money service," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Fraud or scam" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CoinZoom, Inc.'s timely response rate stands at 90.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Among resolved complaints, 9.1% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does CoinZoom, Inc. have?
The CFPB has logged 11 complaints against CoinZoom, Inc. to date, of which 1 came in over the last 12 months.
Does CoinZoom, Inc. respond to complaints on time?
CFPB complaints against CoinZoom, Inc. draw a 90.9% timely-response rate inside the expected window.
What product generates the most complaints for CoinZoom, Inc.?
"Money transfer, virtual currency, or money service" draws more CFPB complaints against CoinZoom, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with CoinZoom, Inc.?
Consumers most often cite "Fraud or scam" when complaining about CoinZoom, Inc.; the full issue list with counts is above.
How do I file a complaint against CoinZoom, Inc.?
You can file a complaint against CoinZoom, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about CoinZoom, Inc.?
The CFPB has recorded complaints against CoinZoom, Inc. from 7 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Money transfer, virtual currency, or money service
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.