CFPB Consumer Complaint Profile
Collection Associates, Ltd.
Consumers have filed 105 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 105
- Total complaints
- Mid-range
- 23
- Last 12 months
- 98.1%
- Timely response
- Below median
- 20
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Collection Associates, Ltd. has accumulated 105 complaints, placing it #1296 by volume. Its on-time response rate is 98.1%, the 48th percentile among companies with 100+ complaints.
- #1296
- of 3,843 companies by volume
- 98.1%
- on time (48th pctile)
- Debt collection
- most-complained product
- 20
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Collection Associates, Ltd. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.1% Around the middle higher than 48% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 13 in 2024 to 27 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 3 |
| 2015 | 3 |
| 2016 | 5 |
| 2017 | 6 |
| 2018 | 2 |
| 2019 | 2 |
| 2020 | 4 |
| 2021 | 8 |
| 2022 | 7 |
| 2023 | 18 |
| 2024 | 13 |
| 2025 | 27 |
| 2026year in progress | 7 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Collection Associates, Ltd.
105 complaints against Collection Associates, Ltd. appear in the CFPB record, including 23 from the trailing year. The 20 states and territories represented put this footprint in multi-regional territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Collection Associates, Ltd. posts a 98.1% reply rate on forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response at a 16.7% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Collection Associates, Ltd. have?
Collection Associates, Ltd. has 105 total consumer complaints filed with the CFPB, with 23 filed in the last 12 months.
Does Collection Associates, Ltd. respond to complaints on time?
Collection Associates, Ltd. has a 98.1% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Collection Associates, Ltd.?
The most complained-about product for Collection Associates, Ltd. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Collection Associates, Ltd.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Collection Associates, Ltd. - see all issues and counts above.
How do I file a complaint against Collection Associates, Ltd.?
You can file a complaint against Collection Associates, Ltd. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Collection Associates, Ltd.?
Collection Associates, Ltd. has drawn CFPB complaints from 20 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Collection Associates, Ltd.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (16.7% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.