CFPB Consumer Complaint Profile
Collection Associates, Ltd.
Consumers have filed 105 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 105
- Total complaints
- 23
- Last 12 months
- 98.1%
- Timely response
- 20
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Collection Associates, Ltd. has accumulated 105 complaints, placing it #1298 by volume. Its on-time response rate is 98.1%, ahead of the 93% median among companies with 100+ complaints.
- #1298
- of 3,848 companies by volume
- 98.1%
- answered on time
- Debt collection
- most-complained product
- 20
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 3 |
| 2015 | 3 |
| 2016 | 5 |
| 2017 | 6 |
| 2018 | 2 |
| 2019 | 2 |
| 2020 | 4 |
| 2021 | 8 |
| 2022 | 7 |
| 2023 | 18 |
| 2024 | 13 |
| 2025 | 27 |
| 2026 | 7 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Collection Associates, Ltd.
105 complaints against Collection Associates, Ltd. appear in the CFPB record, including 23 from the trailing year. The 20 states and territories represented put this footprint in multi-regional territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Collection Associates, Ltd. answers 98.1% of forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response in 16.7% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. 0% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Collection Associates, Ltd. have?
Collection Associates, Ltd. has 105 total consumer complaints filed with the CFPB, with 23 filed in the last 12 months.
Does Collection Associates, Ltd. respond to complaints on time?
Collection Associates, Ltd. has a 98.1% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Collection Associates, Ltd.?
The most complained-about product for Collection Associates, Ltd. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Collection Associates, Ltd.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Collection Associates, Ltd. - see all issues and counts above.
How do I file a complaint against Collection Associates, Ltd.?
You can file a complaint against Collection Associates, Ltd. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Collection Associates, Ltd.?
Collection Associates, Ltd. has drawn CFPB complaints from 20 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~105)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.