CFPB Consumer Complaint Profile
Collection Consultants of California
What 297 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 297
- Total complaints
- Above average
- 1
- Last 12 months
- 82.2%
- Timely response
- Bottom quartile
- 11
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Collection Consultants of California sits at #707, with 297 complaints logged. It posts a 82.2% on-time response rate, the 10th percentile among companies with 100+ complaints.
- #707
- of 3,843 companies by volume
- 82.2%
- on time (10th pctile)
- Debt collection
- most-complained product
- 11
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Collection Consultants of California vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
82.2% Among the lowest higher than 10% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 7 |
| 2014 | 33 |
| 2015 | 41 |
| 2016 | 25 |
| 2017 | 61 |
| 2018 | 52 |
| 2019 | 26 |
| 2020 | 9 |
| 2021 | 23 |
| 2022 | 5 |
| 2023 | 7 |
| 2024 | 7 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Collection Consultants of California
Collection Consultants of California carries 297 complaints in the CFPB's database, 1 of them filed within the past 12 months. Consumers spanning 11 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Collection Consultants of California's timely response rate stands at 82.2%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Consumers formally disputed the company's response at a 24.2% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 1.3%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Collection Consultants of California have?
297 complaints have been filed against Collection Consultants of California with the CFPB overall - 1 of them in the past year.
Does Collection Consultants of California respond to complaints on time?
Collection Consultants of California has a 82.2% timely response rate to CFPB complaints.
What product generates the most complaints for Collection Consultants of California?
"Debt collection" draws more CFPB complaints against Collection Consultants of California than any other product - see the full breakdown above.
What is the most common complaint issue with Collection Consultants of California?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Collection Consultants of California; the full issue list with counts is above.
How do I file a complaint against Collection Consultants of California?
You can file a complaint against Collection Consultants of California directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Collection Consultants of California?
The CFPB has recorded complaints against Collection Consultants of California from 11 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Collection Consultants of California: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (24.2% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.