CFPB Consumer Complaint Profile
Collection Consultants of California
What 297 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 297
- Total complaints
- 1
- Last 12 months
- 82.2%
- Timely response
- 11
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Collection Consultants of California sits at #709, with 297 complaints logged. It answers 82.2% of complaints on time - below the 93% median for companies with 100+ complaints.
- #709
- of 3,848 companies by volume
- 82.2%
- answered on time
- Debt collection
- most-complained product
- 11
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 7 |
| 2014 | 33 |
| 2015 | 41 |
| 2016 | 25 |
| 2017 | 61 |
| 2018 | 52 |
| 2019 | 26 |
| 2020 | 9 |
| 2021 | 23 |
| 2022 | 5 |
| 2023 | 7 |
| 2024 | 7 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Collection Consultants of California
Collection Consultants of California carries 297 complaints in the CFPB's database, 1 of them filed within the past 12 months. Consumers spanning 11 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Collection Consultants of California's timely response rate stands at 82.2%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Consumers formally disputed the company's response in 24.2% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 1.3% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Collection Consultants of California have?
297 complaints have been filed against Collection Consultants of California with the CFPB overall - 1 of them in the past year.
Does Collection Consultants of California respond to complaints on time?
Collection Consultants of California has a 82.2% timely response rate to CFPB complaints.
What product generates the most complaints for Collection Consultants of California?
"Debt collection" draws more CFPB complaints against Collection Consultants of California than any other product - see the full breakdown above.
What is the most common complaint issue with Collection Consultants of California?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Collection Consultants of California; the full issue list with counts is above.
How do I file a complaint against Collection Consultants of California?
You can file a complaint against Collection Consultants of California directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Collection Consultants of California?
The CFPB has recorded complaints against Collection Consultants of California from 11 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~297)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.