CFPB Consumer Complaint Profile
Collection Information Bureau, Inc.
325 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 325
- Total complaints
- Above average
- 0
- Last 12 months
- 94.8%
- Timely response
- Below median
- 20
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Collection Information Bureau, Inc. sits at #659, with 325 complaints logged. Its on-time response rate is 94.8%, the 29th percentile among companies with 100+ complaints.
- #659
- of 3,843 companies by volume
- 94.8%
- on time (29th pctile)
- Debt collection
- most-complained product
- 20
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Collection Information Bureau, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
94.8% Around the middle higher than 29% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2019 to 2020 complete years
- Annual CFPB complaint volume moved from 53 in 2019 to 42 in 2020 (2019 → 2020).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 3 |
| 2014 | 16 |
| 2015 | 24 |
| 2016 | 61 |
| 2017 | 62 |
| 2018 | 64 |
| 2019 | 53 |
| 2020 | 42 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Collection Information Bureau, Inc.
The CFPB Consumer Complaint Database has logged 325 complaints against Collection Information Bureau, Inc. overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 20 states and territories, making this a multi-regional complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Collection Information Bureau, Inc. draw a 94.8% reply rate inside the Bureau's 15-day window. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Resolved cases drew a formal consumer-dispute rate of 30.4% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Collection Information Bureau, Inc. have?
Collection Information Bureau, Inc. has 325 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Collection Information Bureau, Inc. respond to complaints on time?
CFPB complaints against Collection Information Bureau, Inc. draw a 94.8% timely-response rate inside the expected window.
What product generates the most complaints for Collection Information Bureau, Inc.?
The most complained-about product for Collection Information Bureau, Inc. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Collection Information Bureau, Inc.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Collection Information Bureau, Inc. - see all issues and counts above.
How do I file a complaint against Collection Information Bureau, Inc.?
You can file a complaint against Collection Information Bureau, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Collection Information Bureau, Inc.?
Consumers in 20 states and territories have filed complaints about Collection Information Bureau, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Collection Information Bureau, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (30.4% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.