CFPB Consumer Complaint Profile

Collection Information Bureau, Inc.

325 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.

Data updated 2026-05-15

325
Total complaints
0
Last 12 months
94.8%
Timely response
20
States affected

The verdict

Among 3,848 financial companies tracked by CFPB complaint volume, Collection Information Bureau, Inc. sits at #660, with 325 complaints logged. Its on-time response rate is 94.8%, ahead of the 93% median among companies with 100+ complaints.

#660
of 3,848 companies by volume
94.8%
answered on time
Debt collection
most-complained product
20
states with complaints
Collection Information Bureau, Inc. timely response rate 94.8%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt collection - Medical debt 115
Debt collection - Medical 95
Debt collection - I do not know 42
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 36
Debt collection - Other debt 25
Debt collection - Other (i.e. phone, health club, etc.) 7
Credit reporting 2
Debt collection - Credit card 2
Debt collection - Payday loan 1

Top Issues

1.Attempts to collect debt not owed 91
2.Cont'd attempts collect debt not owed 71
3.Written notification about debt 54
4.Disclosure verification of debt 40
5.Incorrect information on your report 29
6.Communication tactics 15
7.False statements or representation 6
8.Took or threatened to take negative or legal action 6
9.Problem with a credit reporting company's investigation into an existing problem 5
10.Improper contact or sharing of info 2

Complaints by Year

Year Complaints
2013 3
2014 16
2015 24
2016 61
2017 62
2018 64
2019 53
2020 42

Complaints by State (Top 15)

Florida 279
Georgia 11
New York 5
California 3
Illinois 3
Louisiana 2
Pennsylvania 2
Alabama 2
North Carolina 2
Tennessee 2
Missouri 1
Delaware 1
Utah 1
Maryland 1
Washington 1

Company Responses

Closed with explanation 325

What the CFPB Complaint Record Shows for Collection Information Bureau, Inc.

The CFPB Consumer Complaint Database has logged 325 complaints against Collection Information Bureau, Inc. overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 20 states and territories, making this a multi-regional complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.

94.8% of CFPB-forwarded complaints against Collection Information Bureau, Inc. get a reply inside the Bureau's 15-day window. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. In 30.4% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 0% closed with the consumer receiving monetary or non-monetary relief.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Collection Information Bureau, Inc. have?

Collection Information Bureau, Inc. has 325 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.

Does Collection Information Bureau, Inc. respond to complaints on time?

94.8% of the CFPB complaints against Collection Information Bureau, Inc. get a response within the expected window.

What product generates the most complaints for Collection Information Bureau, Inc.?

The most complained-about product for Collection Information Bureau, Inc. is "Debt collection." You can view the full product breakdown on this page.

What is the most common complaint issue with Collection Information Bureau, Inc.?

"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Collection Information Bureau, Inc. - see all issues and counts above.

How do I file a complaint against Collection Information Bureau, Inc.?

You can file a complaint against Collection Information Bureau, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Collection Information Bureau, Inc.?

Consumers in 20 states and territories have filed complaints about Collection Information Bureau, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.