CFPB Consumer Complaint Profile
Collection Management Company
Consumers have filed 96 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 96
- Total complaints
- Mid-range
- 0
- Last 12 months
- 96.9%
- Timely response
- Below median
- 18
- States affected
The verdict
Collection Management Company ranks #1352 of 3,843 financial companies by CFPB complaint volume, with 96 complaints on record. It posts a 96.9% on-time response rate, the 39th percentile among companies with 100+ complaints.
- #1352
- of 3,843 companies by volume
- 96.9%
- on time (39th pctile)
- Debt collection
- most-complained product
- 18
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Collection Management Company vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
96.9% Around the middle higher than 39% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 6 |
| 2014 | 10 |
| 2015 | 28 |
| 2016 | 14 |
| 2017 | 19 |
| 2018 | 9 |
| 2019 | 10 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Collection Management Company
96 complaints against Collection Management Company appear in the CFPB record, including 0 from the trailing year. The 18 states and territories represented put this footprint in multi-regional territory. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Cont'd attempts collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Collection Management Company's timely response rate stands at 96.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved cases drew a formal consumer-dispute rate of 21.5% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 1% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Collection Management Company have?
The CFPB has logged 96 complaints against Collection Management Company to date, of which 0 came in over the last 12 months.
Does Collection Management Company respond to complaints on time?
CFPB complaints against Collection Management Company draw a 96.9% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Collection Management Company?
Among all products tied to Collection Management Company, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Collection Management Company?
Consumers most often cite "Cont'd attempts collect debt not owed" when complaining about Collection Management Company; the full issue list with counts is above.
How do I file a complaint against Collection Management Company?
You can file a complaint against Collection Management Company directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Collection Management Company?
Consumers in 18 states and territories have filed complaints about Collection Management Company with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Collection Management Company: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (21.5% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.