CFPB Consumer Complaint Profile
Ditech Financial LLC
14,953 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 14,953
- Total complaints
- Among the highest
- 0
- Last 12 months
- 99.7%
- Timely response
- Top decile
- 59
- States affected
The verdict
14,953 CFPB complaints put Ditech Financial LLC at #47 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 99.7%, the 76th percentile for the 100+ complaint peer group.
- #47
- of 3,843 companies by volume
- 99.7%
- on time (76th pctile)
- Mortgage
- most-complained product
- 59
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Ditech Financial LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.7% Top 24% higher than 76% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2019 to 2020 complete years
- Annual CFPB complaint volume moved from 1,044 in 2019 to 250 in 2020 (2019 → 2020).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 1 |
| 2012 | 829 |
| 2013 | 2,054 |
| 2014 | 2,428 |
| 2015 | 2,693 |
| 2016 | 2,797 |
| 2017 | 1,758 |
| 2018 | 1,099 |
| 2019 | 1,044 |
| 2020 | 250 |
Complaints by State (Top 15)
Company Responses
Ditech Financial LLC Complaint Concentration Profile
Ditech Financial LLC's complaint volume is large enough to measure concentration - not just the headline totals. Across 46 named product lines in the stored breakdown, the leading three (Mortgage, Mortgage, Mortgage) hold a 68.4% share of product-tagged complaints. The Herfindahl index on that product mix is 0.195 (1.0 = a single product owns every tagged complaint; lower = a broader book).
On the issue side, 15 named issues appear in the top list; the leading three (Loan servicing, payments, escrow account, Loan modification,collection,foreclosure, Trouble during payment process) cover a 79.6% share of those mentions. That multi-issue footprint is the profile thin-volume companies cannot show - their pages stop at a short bar list because the sample cannot support a concentration read.
Geography tells a similar story: the top three states (California, Florida, Texas) hold a 28.3% share of state-tagged volume across 59 jurisdictions on file. A concentrated state trio can hint at regional servicing stress; a flatter map usually tracks a nationwide book.
Among coded company responses, "Closed with explanation" leads at a 91.2% share among the 14,953 response-tagged complaints (13,633 filings). Read that mix next to the timely-response and relief rates above - both describe process outcomes, not a finding of wrongdoing.
Peak filing year was 2016 (2,797 complaints); the lightest year on file was 2011 (1). From 2019 to 2020, annual volume fell 76.1% (1,044 → 250). Year-to-year swings at this volume usually track product launches, servicing changes, and consumer awareness more than a single-event spike.
What the CFPB Complaint Record Shows for Ditech Financial LLC
Ditech Financial LLC carries 14,953 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 59 states and territories have weighed in, giving this a nationwide footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Loan servicing, payments, escrow account," a reasonable starting point for understanding recurring friction.
Ditech Financial LLC's timely response rate stands at 99.7%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Resolved cases drew a formal consumer-dispute rate of 21.5% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 8.4% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Ditech Financial LLC have?
Ditech Financial LLC has 14,953 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Ditech Financial LLC respond to complaints on time?
CFPB complaints against Ditech Financial LLC draw a 99.7% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Ditech Financial LLC?
"Mortgage" draws more CFPB complaints against Ditech Financial LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Ditech Financial LLC?
The most common issue reported by consumers about Ditech Financial LLC is "Loan servicing, payments, escrow account." All complaint issues are listed above with their counts.
How do I file a complaint against Ditech Financial LLC?
You can file a complaint against Ditech Financial LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Ditech Financial LLC?
Ditech Financial LLC has drawn CFPB complaints from 59 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Ditech Financial LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (14,953 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (21.5% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Ditech Financial LLC have?
Ditech Financial LLC has 14,953 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Ditech Financial LLC respond to complaints on time?
CFPB complaints against Ditech Financial LLC draw a 99.7% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Ditech Financial LLC?
"Mortgage" draws more CFPB complaints against Ditech Financial LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Ditech Financial LLC?
The most common issue reported by consumers about Ditech Financial LLC is "Loan servicing, payments, escrow account." All complaint issues are listed above with their counts.
How do I file a complaint against Ditech Financial LLC?
You can file a complaint against Ditech Financial LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Ditech Financial LLC?
Ditech Financial LLC has drawn CFPB complaints from 59 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.