CFPB Consumer Complaint Profile

Ditech Financial LLC

14,953 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.

Data updated 2026-05-15

14,953
Total complaints
0
Last 12 months
99.7%
Timely response
59
States affected

The verdict

14,953 CFPB complaints put Ditech Financial LLC at #47 out of 3,848 financial companies ranked by complaint volume. 99.7% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.

#47
of 3,848 companies by volume
99.7%
answered on time
Mortgage
most-complained product
59
states with complaints
Ditech Financial LLC timely response rate 99.7%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Mortgage - Conventional fixed mortgage 5,252
Mortgage - Other mortgage 2,880
Mortgage - Conventional home mortgage 2,093
Mortgage - FHA mortgage 1,294
Mortgage - Conventional adjustable mortgage (ARM) 992
Debt collection - Mortgage 495
Mortgage - Other type of mortgage 408
Mortgage - Home equity loan or line of credit 404
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 210
Debt collection - Mortgage debt 197

Top Issues

1.Loan servicing, payments, escrow account 5,918
2.Loan modification,collection,foreclosure 3,787
3.Trouble during payment process 1,785
4.Struggling to pay mortgage 836
5.Application, originator, mortgage broker 350
6.Settlement process and costs 286
7.Cont'd attempts collect debt not owed 230
8.Incorrect information on your report 222
9.Communication tactics 217
10.Other 155

Complaints by Year

Year Complaints
2011 1
2012 829
2013 2,054
2014 2,428
2015 2,693
2016 2,797
2017 1,758
2018 1,099
2019 1,044
2020 250

Complaints by State (Top 15)

California 1,789
Florida 1,478
Texas 893
Georgia 859
New York 667
New Jersey 650
North Carolina 547
Illinois 534
Pennsylvania 525
Michigan 499
Maryland 484
Virginia 430
Arizona 404
Ohio 361
Washington 345

Company Responses

Closed with explanation 13,633
Closed with non-monetary relief 780
Closed with monetary relief 232
Closed without relief 229
Closed 62
Closed with relief 16
Untimely response 1

What the CFPB Complaint Record Shows for Ditech Financial LLC

Ditech Financial LLC carries 14,953 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 59 states and territories have weighed in, giving this a nationwide footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Loan servicing, payments, escrow account," a reasonable starting point for understanding recurring friction.

Ditech Financial LLC's timely response rate stands at 99.7%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. In 21.5% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. 8.4% of resolved complaints ended with some monetary or non-monetary relief for the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Ditech Financial LLC have?

Ditech Financial LLC has 14,953 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.

Does Ditech Financial LLC respond to complaints on time?

99.7% of the CFPB complaints against Ditech Financial LLC get a response within the expected window. That puts it among the more responsive companies in the CFPB dataset.

What product generates the most complaints for Ditech Financial LLC?

"Mortgage" draws more CFPB complaints against Ditech Financial LLC than any other product - see the full breakdown above.

What is the most common complaint issue with Ditech Financial LLC?

The most common issue reported by consumers about Ditech Financial LLC is "Loan servicing, payments, escrow account." All complaint issues are listed above with their counts.

How do I file a complaint against Ditech Financial LLC?

You can file a complaint against Ditech Financial LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Ditech Financial LLC?

Ditech Financial LLC has drawn CFPB complaints from 59 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.