CFPB Consumer Complaint Profile
Columbia Collectors Inc
Behind the 36 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 36
- Total complaints
- Mid-range
- 9
- Last 12 months
- 50%
- Timely response
- Bottom decile
- 6
- States affected
The verdict
Columbia Collectors Inc ranks #2143 of 3,843 financial companies by CFPB complaint volume, with 36 complaints on record. It posts a 50% on-time response rate, the 3rd percentile among companies with 100+ complaints.
- #2143
- of 3,843 companies by volume
- 50%
- on time (3rd pctile)
- Debt collection
- most-complained product
- 6
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Columbia Collectors Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
50% Among the lowest higher than 3% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 4 |
| 2015 | 1 |
| 2016 | 2 |
| 2017 | 3 |
| 2019 | 3 |
| 2020 | 4 |
| 2021 | 3 |
| 2023 | 1 |
| 2024 | 5 |
| 2025 | 7 |
| 2026year in progress | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Columbia Collectors Inc
The CFPB Consumer Complaint Database has logged 36 complaints against Columbia Collectors Inc overall, with 9 of those filed in the trailing 12 months. Reports have come from consumers in 6 states and territories, making this a geographically concentrated complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Columbia Collectors Inc draw a 50% reply rate inside the Bureau's 15-day window. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Resolved cases drew a formal consumer-dispute rate of 11.1% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 2.8%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Columbia Collectors Inc have?
The CFPB has logged 36 complaints against Columbia Collectors Inc to date, of which 9 came in over the last 12 months.
Does Columbia Collectors Inc respond to complaints on time?
Columbia Collectors Inc has a 50% timely response rate to CFPB complaints. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Columbia Collectors Inc?
Among all products tied to Columbia Collectors Inc, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Columbia Collectors Inc?
The most common issue reported by consumers about Columbia Collectors Inc is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Columbia Collectors Inc?
You can file a complaint against Columbia Collectors Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Columbia Collectors Inc?
The CFPB has recorded complaints against Columbia Collectors Inc from 6 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Columbia Collectors Inc: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (11.1% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.