CFPB Consumer Complaint Profile
Commercial Recovery Systems
Behind the 214 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 214
- Total complaints
- Above average
- 0
- Last 12 months
- 46.3%
- Timely response
- Bottom decile
- 39
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Commercial Recovery Systems has accumulated 214 complaints, placing it #886 by volume. Its on-time response rate is 46.3%, the 3rd percentile among companies with 100+ complaints.
- #886
- of 3,843 companies by volume
- 46.3%
- on time (3rd pctile)
- Debt collection
- most-complained product
- 39
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Commercial Recovery Systems vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
46.3% Among the lowest higher than 3% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2020 to 2021 complete years
- Annual CFPB complaint volume moved from 1 in 2020 to 11 in 2021 (2020 → 2021).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 41 |
| 2014 | 91 |
| 2015 | 18 |
| 2016 | 8 |
| 2017 | 16 |
| 2018 | 12 |
| 2019 | 16 |
| 2020 | 1 |
| 2021 | 11 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Commercial Recovery Systems
Commercial Recovery Systems carries 214 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 39 states and territories have weighed in, giving this a multi-regional footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Cont'd attempts collect debt not owed," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Commercial Recovery Systems posts a 46.3% reply rate on forwarded complaints. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. Resolved cases drew a formal consumer-dispute rate of 12.6% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0.9% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Commercial Recovery Systems have?
The CFPB has logged 214 complaints against Commercial Recovery Systems to date, of which 0 came in over the last 12 months.
Does Commercial Recovery Systems respond to complaints on time?
Commercial Recovery Systems's CFPB timely-response rate is 46.3%. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Commercial Recovery Systems?
"Debt collection" draws more CFPB complaints against Commercial Recovery Systems than any other product - see the full breakdown above.
What is the most common complaint issue with Commercial Recovery Systems?
"Cont'd attempts collect debt not owed" is the single most frequently cited issue in complaints against Commercial Recovery Systems - see all issues and counts above.
How do I file a complaint against Commercial Recovery Systems?
You can file a complaint against Commercial Recovery Systems directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Commercial Recovery Systems?
The CFPB has recorded complaints against Commercial Recovery Systems from 39 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Commercial Recovery Systems: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (12.6% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.