CFPB Consumer Complaint Profile
Bread Financial Holdings, Inc.
What 43,446 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 43,446
- Total complaints
- Among the highest
- 9,492
- Last 12 months
- 100%
- Timely response
- Top decile
- 57
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Bread Financial Holdings, Inc. has accumulated 43,446 complaints, placing it #21 by volume. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #21
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Credit reporting or …
- most-complained product
- 57
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Bread Financial Holdings, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 6,074 in 2024 to 9,379 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 48 |
| 2017 | 2,112 |
| 2018 | 2,655 |
| 2019 | 2,666 |
| 2020 | 3,090 |
| 2021 | 4,031 |
| 2022 | 5,349 |
| 2023 | 5,964 |
| 2024 | 6,074 |
| 2025 | 9,379 |
| 2026year in progress | 2,078 |
Complaints by State (Top 15)
Company Responses
Bread Financial Holdings, Inc. Complaint Concentration Profile
Bread Financial Holdings, Inc. is a high-volume CFPB cohort (43,446 complaints) - enough filings to measure how concentrated the product and issue mix is, not just the headline totals. Across 70 named product lines in the stored breakdown, the leading three (Credit reporting or other personal consumer reports, Credit card or prepaid card, Credit reporting, credit repair services, or other personal consumer reports) hold a 47.6% share of product-tagged complaints. The Herfindahl index on that product mix is 0.121 (1.0 = a single product owns every tagged complaint; lower = a broader book).
On the issue side, 15 named issues appear in the top list; the leading three (Incorrect information on your report, Fees or interest, Improper use of your report) cover a 42.2% share of those mentions. That multi-issue footprint is the profile thin-volume companies cannot show - their pages stop at a short bar list because the sample cannot support a concentration read.
Geography tells a similar story: the top three states (California, Florida, Texas) hold a 31.3% share of state-tagged volume across 57 jurisdictions on file. A concentrated state trio can hint at regional servicing stress; a flatter map usually tracks a nationwide book.
Among coded company responses, "Closed with explanation" leads at a 56.1% share among the 43,446 response-tagged complaints (24,359 filings). Read that mix next to the timely-response and relief rates above - both describe process outcomes, not a finding of wrongdoing.
Peak filing year was 2025 (9,379 complaints); the lightest year on file was 2016 (48). From 2024 to 2025, annual volume rose 54.4% (6,074 → 9,379). Year-to-year swings at this volume usually track product launches, servicing changes, and consumer awareness more than a single-event spike.
What the CFPB Complaint Record Shows for Bread Financial Holdings, Inc.
43,446 complaints against Bread Financial Holdings, Inc. appear in the CFPB record, including 9,492 from the trailing year. The 57 states and territories represented put this footprint in nationwide territory. The single largest complaint category is "Credit reporting or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Bread Financial Holdings, Inc. posts a 100% reply rate on forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response at a 12.7% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 43.8% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Bread Financial Holdings, Inc. have?
The CFPB has logged 43,446 complaints against Bread Financial Holdings, Inc. to date, of which 9,492 came in over the last 12 months.
Does Bread Financial Holdings, Inc. respond to complaints on time?
Bread Financial Holdings, Inc. has a 100% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Bread Financial Holdings, Inc.?
The most complained-about product for Bread Financial Holdings, Inc. is "Credit reporting or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with Bread Financial Holdings, Inc.?
The most common issue reported by consumers about Bread Financial Holdings, Inc. is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against Bread Financial Holdings, Inc.?
You can file a complaint against Bread Financial Holdings, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Bread Financial Holdings, Inc.?
Consumers in 57 states and territories have filed complaints about Bread Financial Holdings, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Bread Financial Holdings, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (43,446 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (12.7% here).
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.