CFPB Consumer Complaint Profile
Concord Resolution Inc (Closed)
Consumers have filed complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 124
- Total complaints
- Mid-range
- 0
- Last 12 months
- 28.2%
- Timely response
- Bottom decile
- 32
- States affected
The verdict
Concord Resolution Inc (Closed) ranks #1211 of 3,843 financial companies by CFPB complaint volume. On response speed it sits at the 1st percentile among companies with 100+ complaints.
- Debt collection
- most-complained product
- CA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Concord Resolution Inc (Closed) vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
28.2% Among the lowest higher than 1% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 124 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Concord Resolution Inc (Closed)
Concord Resolution Inc (Closed) draws a multi-regional spread of CFPB complaints, filed by consumers in many parts of the country. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Cont'd attempts collect debt not owed," a reasonable starting point for understanding recurring friction.
Timely response is the share of CFPB-forwarded complaints that receive a company reply within the 15-day window the Bureau expects. This company's rate trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Concord Resolution Inc (Closed): nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (15.3% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Concord Resolution Inc (Closed) have?
124 complaints have been filed against Concord Resolution Inc (Closed) with the CFPB overall - 0 of them in the past year.
Does Concord Resolution Inc (Closed) respond to complaints on time?
Concord Resolution Inc (Closed)'s CFPB timely-response rate is 28.2%. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Concord Resolution Inc (Closed)?
Among all products tied to Concord Resolution Inc (Closed), "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Concord Resolution Inc (Closed)?
"Cont'd attempts collect debt not owed" is the single most frequently cited issue in complaints against Concord Resolution Inc (Closed) - see all issues and counts above.
How do I file a complaint against Concord Resolution Inc (Closed)?
You can file a complaint against Concord Resolution Inc (Closed) directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Concord Resolution Inc (Closed)?
The CFPB has recorded complaints against Concord Resolution Inc (Closed) from 32 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.