CFPB Consumer Complaint Profile
Contract Resolve Group LLC
41 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 41
- Total complaints
- Mid-range
- 1
- Last 12 months
- 95.1%
- Timely response
- Below median
- 13
- States affected
The verdict
41 CFPB complaints put Contract Resolve Group LLC at #2018 out of 3,843 financial companies ranked by complaint volume. It posts a 95.1% on-time response rate, the 30th percentile among companies with 100+ complaints.
- #2018
- of 3,843 companies by volume
- 95.1%
- on time (30th pctile)
- Debt collection
- most-complained product
- 13
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Contract Resolve Group LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95.1% Around the middle higher than 30% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 4 |
| 2015 | 2 |
| 2016 | 8 |
| 2017 | 2 |
| 2018 | 10 |
| 2019 | 4 |
| 2020 | 2 |
| 2021 | 2 |
| 2022 | 1 |
| 2023 | 2 |
| 2024 | 2 |
| 2025 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Contract Resolve Group LLC
The CFPB Consumer Complaint Database has logged 41 complaints against Contract Resolve Group LLC overall, with 1 of those filed in the trailing 12 months. Reports have come from consumers in 13 states and territories, making this a geographically concentrated complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Communication tactics" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Contract Resolve Group LLC's timely response rate stands at 95.1%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Resolved cases drew a formal consumer-dispute rate of 14.3% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 2.4%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Contract Resolve Group LLC have?
41 complaints have been filed against Contract Resolve Group LLC with the CFPB overall - 1 of them in the past year.
Does Contract Resolve Group LLC respond to complaints on time?
Contract Resolve Group LLC has a 95.1% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Contract Resolve Group LLC?
"Debt collection" draws more CFPB complaints against Contract Resolve Group LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Contract Resolve Group LLC?
Consumers most often cite "Communication tactics" when complaining about Contract Resolve Group LLC; the full issue list with counts is above.
How do I file a complaint against Contract Resolve Group LLC?
You can file a complaint against Contract Resolve Group LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Contract Resolve Group LLC?
The CFPB has recorded complaints against Contract Resolve Group LLC from 13 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Contract Resolve Group LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (14.3% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.