CFPB Consumer Complaint Profile
Cornerstone Holdings, Inc.
Consumers have filed 143 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 143
- Total complaints
- 36
- Last 12 months
- 100%
- Timely response
- 23
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Cornerstone Holdings, Inc. has accumulated 143 complaints, placing it #1125 by volume. 100% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #1125
- of 3,848 companies by volume
- 100%
- answered on time
- Debt collection
- most-complained product
- 23
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 10 |
| 2018 | 11 |
| 2019 | 8 |
| 2020 | 19 |
| 2021 | 25 |
| 2022 | 4 |
| 2023 | 8 |
| 2024 | 18 |
| 2025 | 31 |
| 2026 | 9 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Cornerstone Holdings, Inc.
The CFPB Consumer Complaint Database has logged 143 complaints against Cornerstone Holdings, Inc. overall, with 36 of those filed in the trailing 12 months. Reports have come from consumers in 23 states and territories, making this a multi-regional complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Cornerstone Holdings, Inc. answers 100% of forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. In 0% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. 0% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Cornerstone Holdings, Inc. have?
143 complaints have been filed against Cornerstone Holdings, Inc. with the CFPB overall - 36 of them in the past year.
Does Cornerstone Holdings, Inc. respond to complaints on time?
100% of the CFPB complaints against Cornerstone Holdings, Inc. get a response within the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Cornerstone Holdings, Inc.?
The most complained-about product for Cornerstone Holdings, Inc. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Cornerstone Holdings, Inc.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Cornerstone Holdings, Inc. - see all issues and counts above.
How do I file a complaint against Cornerstone Holdings, Inc.?
You can file a complaint against Cornerstone Holdings, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Cornerstone Holdings, Inc.?
The CFPB has recorded complaints against Cornerstone Holdings, Inc. from 23 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~143)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.