CFPB Consumer Complaint Profile
Cornerstone Holdings, Inc.
Consumers have filed 143 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 143
- Total complaints
- Mid-range
- 36
- Last 12 months
- 100%
- Timely response
- Top decile
- 23
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Cornerstone Holdings, Inc. has accumulated 143 complaints, placing it #1123 by volume. On-time replies land at 100%, the 86th percentile for the 100+ complaint peer group.
- #1123
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Debt collection
- most-complained product
- 23
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Cornerstone Holdings, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 18 in 2024 to 31 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 10 |
| 2018 | 11 |
| 2019 | 8 |
| 2020 | 19 |
| 2021 | 25 |
| 2022 | 4 |
| 2023 | 8 |
| 2024 | 18 |
| 2025 | 31 |
| 2026year in progress | 9 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Cornerstone Holdings, Inc.
The CFPB Consumer Complaint Database has logged 143 complaints against Cornerstone Holdings, Inc. overall, with 36 of those filed in the trailing 12 months. Reports have come from consumers in 23 states and territories, making this a multi-regional complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Cornerstone Holdings, Inc. posts a 100% reply rate on forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved cases drew a formal consumer-dispute rate of 0% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Cornerstone Holdings, Inc. have?
143 complaints have been filed against Cornerstone Holdings, Inc. with the CFPB overall - 36 of them in the past year.
Does Cornerstone Holdings, Inc. respond to complaints on time?
CFPB complaints against Cornerstone Holdings, Inc. draw a 100% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Cornerstone Holdings, Inc.?
The most complained-about product for Cornerstone Holdings, Inc. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Cornerstone Holdings, Inc.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Cornerstone Holdings, Inc. - see all issues and counts above.
How do I file a complaint against Cornerstone Holdings, Inc.?
You can file a complaint against Cornerstone Holdings, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Cornerstone Holdings, Inc.?
The CFPB has recorded complaints against Cornerstone Holdings, Inc. from 23 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Cornerstone Holdings, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.