CFPB Consumer Complaint Profile
Credit Card Acquisitions Group
Behind the CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 258
- Total complaints
- Above average
- 105
- Last 12 months
- 37.6%
- Timely response
- Bottom decile
- 37
- States affected
The verdict
Credit Card Acquisitions Group ranks #772 of 3,843 financial companies by CFPB complaint volume. On response speed it sits at the 2nd percentile among companies with 100+ complaints.
- Debt collection
- most-complained product
- TX
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Credit Card Acquisitions Group vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
37.6% Among the lowest higher than 2% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 27 in 2024 to 95 in 2025 (2024 → 2025).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 2 |
| 2017 | 1 |
| 2018 | 3 |
| 2019 | 3 |
| 2020 | 14 |
| 2021 | 28 |
| 2022 | 39 |
| 2023 | 21 |
| 2024 | 27 |
| 2025 | 95 |
| 2026year in progress | 25 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Credit Card Acquisitions Group
The CFPB Consumer Complaint Database shows a multi-regional complaint footprint for Credit Card Acquisitions Group, with consumers across the country filing against it. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, the timely-response measure shows how often forwarded complaints get a reply. This company's rate is well below the 95% industry benchmark and is a material red flag: late or missing responses are one of the strongest predictors of CFPB supervisory interest. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Credit Card Acquisitions Group: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Credit Card Acquisitions Group have?
The CFPB has logged 258 complaints against Credit Card Acquisitions Group to date, of which 105 came in over the last 12 months.
Does Credit Card Acquisitions Group respond to complaints on time?
Credit Card Acquisitions Group's CFPB timely-response rate is 37.6%. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Credit Card Acquisitions Group?
The most complained-about product for Credit Card Acquisitions Group is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Credit Card Acquisitions Group?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Credit Card Acquisitions Group; the full issue list with counts is above.
How do I file a complaint against Credit Card Acquisitions Group?
You can file a complaint against Credit Card Acquisitions Group directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Credit Card Acquisitions Group?
Credit Card Acquisitions Group has drawn CFPB complaints from 37 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.