CFPB Consumer Complaint Profile
Credit Card Acquisitions Group
Behind the 258 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 258
- Total complaints
- 105
- Last 12 months
- 37.6%
- Timely response
- 37
- States affected
The verdict
Credit Card Acquisitions Group ranks #774 of 3,848 financial companies by CFPB complaint volume, with 258 complaints on record. It answers 37.6% of complaints on time - below the 93% median for companies with 100+ complaints.
- #774
- of 3,848 companies by volume
- 37.6%
- answered on time
- Debt collection
- most-complained product
- 37
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 2 |
| 2017 | 1 |
| 2018 | 3 |
| 2019 | 3 |
| 2020 | 14 |
| 2021 | 28 |
| 2022 | 39 |
| 2023 | 21 |
| 2024 | 27 |
| 2025 | 95 |
| 2026 | 25 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Credit Card Acquisitions Group
The CFPB Consumer Complaint Database has logged 258 complaints against Credit Card Acquisitions Group overall, with 105 of those filed in the trailing 12 months. Reports have come from consumers in 37 states and territories, making this a multi-regional complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Credit Card Acquisitions Group answers 37.6% of forwarded complaints. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. The company's response was formally disputed in 0% of resolved cases, indicating how frequently the initial fix fell short. 0.4% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Credit Card Acquisitions Group have?
The CFPB has logged 258 complaints against Credit Card Acquisitions Group to date, of which 105 came in over the last 12 months.
Does Credit Card Acquisitions Group respond to complaints on time?
Credit Card Acquisitions Group's CFPB timely-response rate is 37.6%. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Credit Card Acquisitions Group?
The most complained-about product for Credit Card Acquisitions Group is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Credit Card Acquisitions Group?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Credit Card Acquisitions Group; the full issue list with counts is above.
How do I file a complaint against Credit Card Acquisitions Group?
You can file a complaint against Credit Card Acquisitions Group directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Credit Card Acquisitions Group?
Credit Card Acquisitions Group has drawn CFPB complaints from 37 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~258)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.