CFPB Consumer Complaint Profile
Credit & Collection Recovery Services, Inc.
20 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 20
- Total complaints
- Mid-range
- 3
- Last 12 months
- 95%
- Timely response
- Below median
- 3
- States affected
The verdict
Credit & Collection Recovery Services, Inc. ranks #2861 of 3,843 financial companies by CFPB complaint volume, with 20 complaints on record. It posts a 95% on-time response rate, the 29th percentile among companies with 100+ complaints.
- #2861
- of 3,843 companies by volume
- 95%
- on time (29th pctile)
- Debt collection
- most-complained product
- 3
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Credit & Collection Recovery Services, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95% Around the middle higher than 29% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 1 |
| 2016 | 5 |
| 2017 | 2 |
| 2022 | 5 |
| 2023 | 1 |
| 2024 | 2 |
| 2025 | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Credit & Collection Recovery Services, Inc.
20 complaints against Credit & Collection Recovery Services, Inc. appear in the CFPB record, including 3 from the trailing year. The 3 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Incorrect information on your report," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Credit & Collection Recovery Services, Inc. posts a 95% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Consumers formally disputed the company's response at a 16.7% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 30%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Credit & Collection Recovery Services, Inc. have?
20 complaints have been filed against Credit & Collection Recovery Services, Inc. with the CFPB overall - 3 of them in the past year.
Does Credit & Collection Recovery Services, Inc. respond to complaints on time?
CFPB complaints against Credit & Collection Recovery Services, Inc. draw a 95% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Credit & Collection Recovery Services, Inc.?
"Debt collection" draws more CFPB complaints against Credit & Collection Recovery Services, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Credit & Collection Recovery Services, Inc.?
"Incorrect information on your report" is the single most frequently cited issue in complaints against Credit & Collection Recovery Services, Inc. - see all issues and counts above.
How do I file a complaint against Credit & Collection Recovery Services, Inc.?
You can file a complaint against Credit & Collection Recovery Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Credit & Collection Recovery Services, Inc.?
The CFPB has recorded complaints against Credit & Collection Recovery Services, Inc. from 3 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Credit & Collection Recovery Services, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (16.7% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.