CFPB Consumer Complaint Profile
Credit Counsel, Inc.
Behind the 112 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 112
- Total complaints
- 26
- Last 12 months
- 95.5%
- Timely response
- 21
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Credit Counsel, Inc. has accumulated 112 complaints, placing it #1262 by volume. 95.5% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #1262
- of 3,848 companies by volume
- 95.5%
- answered on time
- Debt collection
- most-complained product
- 21
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 7 |
| 2017 | 12 |
| 2018 | 12 |
| 2019 | 8 |
| 2020 | 10 |
| 2021 | 6 |
| 2022 | 10 |
| 2023 | 9 |
| 2024 | 9 |
| 2025 | 22 |
| 2026 | 7 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Credit Counsel, Inc.
The CFPB Consumer Complaint Database has logged 112 complaints against Credit Counsel, Inc. overall, with 26 of those filed in the trailing 12 months. Reports have come from consumers in 21 states and territories, making this a multi-regional complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Credit Counsel, Inc.'s timely response rate stands at 95.5%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response in 0% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. 0% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Credit Counsel, Inc. have?
The CFPB has logged 112 complaints against Credit Counsel, Inc. to date, of which 26 came in over the last 12 months.
Does Credit Counsel, Inc. respond to complaints on time?
95.5% of the CFPB complaints against Credit Counsel, Inc. get a response within the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Credit Counsel, Inc.?
"Debt collection" draws more CFPB complaints against Credit Counsel, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Credit Counsel, Inc.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Credit Counsel, Inc. - see all issues and counts above.
How do I file a complaint against Credit Counsel, Inc.?
You can file a complaint against Credit Counsel, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Credit Counsel, Inc.?
The CFPB has recorded complaints against Credit Counsel, Inc. from 21 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~112)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.