CFPB Consumer Complaint Profile
Credit Management Services, Inc.
70 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 70
- Total complaints
- Mid-range
- 9
- Last 12 months
- 97.1%
- Timely response
- Below median
- 6
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Credit Management Services, Inc. sits at #1561, with 70 complaints logged. Its on-time response rate is 97.1%, the 40th percentile among companies with 100+ complaints.
- #1561
- of 3,843 companies by volume
- 97.1%
- on time (40th pctile)
- Debt collection
- most-complained product
- 6
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Credit Management Services, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.1% Around the middle higher than 40% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 7 |
| 2015 | 9 |
| 2016 | 3 |
| 2017 | 10 |
| 2018 | 5 |
| 2019 | 5 |
| 2020 | 3 |
| 2021 | 3 |
| 2022 | 3 |
| 2023 | 5 |
| 2024 | 4 |
| 2025 | 13 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Credit Management Services, Inc.
The CFPB Consumer Complaint Database has logged 70 complaints against Credit Management Services, Inc. overall, with 9 of those filed in the trailing 12 months. Reports have come from consumers in 6 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Credit Management Services, Inc.'s timely response rate stands at 97.1%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response at a 36.4% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Credit Management Services, Inc. have?
70 complaints have been filed against Credit Management Services, Inc. with the CFPB overall - 9 of them in the past year.
Does Credit Management Services, Inc. respond to complaints on time?
Credit Management Services, Inc. has a 97.1% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Credit Management Services, Inc.?
Among all products tied to Credit Management Services, Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Credit Management Services, Inc.?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Credit Management Services, Inc.; the full issue list with counts is above.
How do I file a complaint against Credit Management Services, Inc.?
You can file a complaint against Credit Management Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Credit Management Services, Inc.?
Consumers in 6 states and territories have filed complaints about Credit Management Services, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Credit Management Services, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (36.4% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.