CFPB Consumer Complaint Profile
Credit Solutions, LLC (KY)
What 74 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 74
- Total complaints
- Mid-range
- 4
- Last 12 months
- 97.3%
- Timely response
- Below median
- 20
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Credit Solutions, LLC (KY) sits at #1516, with 74 complaints logged. It posts a 97.3% on-time response rate, the 42nd percentile among companies with 100+ complaints.
- #1516
- of 3,843 companies by volume
- 97.3%
- on time (42nd pctile)
- Debt collection
- most-complained product
- 20
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Credit Solutions, LLC (KY) vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.3% Around the middle higher than 42% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 5 |
| 2015 | 6 |
| 2016 | 9 |
| 2017 | 24 |
| 2018 | 6 |
| 2019 | 7 |
| 2020 | 2 |
| 2021 | 2 |
| 2022 | 2 |
| 2023 | 2 |
| 2024 | 4 |
| 2025 | 3 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Credit Solutions, LLC (KY)
The CFPB Consumer Complaint Database has logged 74 complaints against Credit Solutions, LLC (KY) overall, with 4 of those filed in the trailing 12 months. Reports have come from consumers in 20 states and territories, making this a multi-regional complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Communication tactics," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Credit Solutions, LLC (KY) posts a 97.3% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Consumers formally disputed the company's response at a 20.7% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 1.4% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Credit Solutions, LLC (KY) have?
The CFPB has logged 74 complaints against Credit Solutions, LLC (KY) to date, of which 4 came in over the last 12 months.
Does Credit Solutions, LLC (KY) respond to complaints on time?
Credit Solutions, LLC (KY)'s CFPB timely-response rate is 97.3%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Credit Solutions, LLC (KY)?
Among all products tied to Credit Solutions, LLC (KY), "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Credit Solutions, LLC (KY)?
Consumers most often cite "Communication tactics" when complaining about Credit Solutions, LLC (KY); the full issue list with counts is above.
How do I file a complaint against Credit Solutions, LLC (KY)?
You can file a complaint against Credit Solutions, LLC (KY) directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Credit Solutions, LLC (KY)?
The CFPB has recorded complaints against Credit Solutions, LLC (KY) from 20 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Credit Solutions, LLC (KY): nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (20.7% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.