CFPB Consumer Complaint Profile
Freedom Mortgage Company
What 9,221 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 9,221
- Total complaints
- 1,524
- Last 12 months
- 99.6%
- Timely response
- 54
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Freedom Mortgage Company sits at #65, with 9,221 complaints logged. Its on-time response rate is 99.6%, ahead of the 93% median among companies with 100+ complaints.
- #65
- of 3,848 companies by volume
- 99.6%
- answered on time
- Mortgage
- most-complained product
- 54
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 34 |
| 2013 | 76 |
| 2014 | 121 |
| 2015 | 184 |
| 2016 | 535 |
| 2017 | 438 |
| 2018 | 634 |
| 2019 | 596 |
| 2020 | 895 |
| 2021 | 864 |
| 2022 | 973 |
| 2023 | 894 |
| 2024 | 1,101 |
| 2025 | 1,483 |
| 2026 | 393 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Freedom Mortgage Company
9,221 complaints against Freedom Mortgage Company appear in the CFPB record, including 1,524 from the trailing year. The 54 states and territories represented put this footprint in nationwide territory. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Trouble during payment process" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
99.6% of CFPB-forwarded complaints against Freedom Mortgage Company get a reply inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response in 20.6% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 0.2% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Freedom Mortgage Company have?
9,221 complaints have been filed against Freedom Mortgage Company with the CFPB overall - 1,524 of them in the past year.
Does Freedom Mortgage Company respond to complaints on time?
Freedom Mortgage Company has a 99.6% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Freedom Mortgage Company?
Among all products tied to Freedom Mortgage Company, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Freedom Mortgage Company?
"Trouble during payment process" is the single most frequently cited issue in complaints against Freedom Mortgage Company - see all issues and counts above.
How do I file a complaint against Freedom Mortgage Company?
You can file a complaint against Freedom Mortgage Company directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Freedom Mortgage Company?
Consumers in 54 states and territories have filed complaints about Freedom Mortgage Company with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~9,221)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.