CFPB Consumer Complaint Profile
Nissan Motor Acceptance Company LLC
Consumers have filed 4,963 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 4,963
- Total complaints
- Among the highest
- 985
- Last 12 months
- 99.2%
- Timely response
- Above median
- 55
- States affected
The verdict
Nissan Motor Acceptance Company LLC ranks #107 of 3,843 financial companies by CFPB complaint volume, with 4,963 complaints on record. Its on-time response rate is 99.2%, the 64th percentile among companies with 100+ complaints.
- #107
- of 3,843 companies by volume
- 99.2%
- on time (64th pctile)
- Vehicle loan or lease
- most-complained product
- 55
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Nissan Motor Acceptance Company LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.2% Higher than most higher than 64% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 598 in 2024 to 1,021 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 25 |
| 2013 | 64 |
| 2014 | 113 |
| 2015 | 139 |
| 2016 | 180 |
| 2017 | 240 |
| 2018 | 286 |
| 2019 | 299 |
| 2020 | 419 |
| 2021 | 532 |
| 2022 | 424 |
| 2023 | 455 |
| 2024 | 598 |
| 2025 | 1,021 |
| 2026year in progress | 168 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Nissan Motor Acceptance Company LLC
4,963 complaints against Nissan Motor Acceptance Company LLC appear in the CFPB record, including 985 from the trailing year. The 55 states and territories represented put this footprint in nationwide territory. The single largest complaint category is "Vehicle loan or lease," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Incorrect information on your report," a reasonable starting point for understanding recurring friction.
Nissan Motor Acceptance Company LLC's timely response rate stands at 99.2%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved cases drew a formal consumer-dispute rate of 20.6% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0.5% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Nissan Motor Acceptance Company LLC have?
4,963 complaints have been filed against Nissan Motor Acceptance Company LLC with the CFPB overall - 985 of them in the past year.
Does Nissan Motor Acceptance Company LLC respond to complaints on time?
CFPB complaints against Nissan Motor Acceptance Company LLC draw a 99.2% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Nissan Motor Acceptance Company LLC?
Among all products tied to Nissan Motor Acceptance Company LLC, "Vehicle loan or lease" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Nissan Motor Acceptance Company LLC?
Consumers most often cite "Incorrect information on your report" when complaining about Nissan Motor Acceptance Company LLC; the full issue list with counts is above.
How do I file a complaint against Nissan Motor Acceptance Company LLC?
You can file a complaint against Nissan Motor Acceptance Company LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Nissan Motor Acceptance Company LLC?
Nissan Motor Acceptance Company LLC has drawn CFPB complaints from 55 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Nissan Motor Acceptance Company LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (4,963 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (20.6% here).
Also handles Vehicle loan or lease
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.