CFPB Consumer Complaint Profile
Creditly Corp.
The CFPB complaints on file trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 24
- Total complaints
- Mid-range
- 18
- Last 12 months
- 95.8%
- Timely response
- Below median
- 16
- States affected
The verdict
Creditly Corp. ranks #2628 of 3,843 financial companies by CFPB complaint volume. Its on-time response record is at the 33rd percentile among companies with 100+ complaints.
- Payday loan, title l…
- most-complained product
- CA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Creditly Corp. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95.8% Around the middle higher than 33% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 3 in 2024 to 13 in 2025 (2024 → 2025).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2023 | 1 |
| 2024 | 3 |
| 2025 | 13 |
| 2026year in progress | 7 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Creditly Corp.
Creditly Corp. draws a multi-regional spread of CFPB complaints, filed by consumers in many parts of the country. The single largest complaint category is "Payday loan, title loan, personal loan, or advance loan," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Can't stop withdrawals from your bank account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Timely response is the share of CFPB-forwarded complaints that receive a company reply within the 15-day window the Bureau expects. This company's rate is at or above benchmark levels, a sign it handles intake and escalation well. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Also handles Payday loan, title loan, personal loan, or advance loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Creditly Corp. have?
24 complaints have been filed against Creditly Corp. with the CFPB overall - 18 of them in the past year.
Does Creditly Corp. respond to complaints on time?
CFPB complaints against Creditly Corp. draw a 95.8% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Creditly Corp.?
The most complained-about product for Creditly Corp. is "Payday loan, title loan, personal loan, or advance loan." You can view the full product breakdown on this page.
What is the most common complaint issue with Creditly Corp.?
The most common issue reported by consumers about Creditly Corp. is "Can't stop withdrawals from your bank account." All complaint issues are listed above with their counts.
How do I file a complaint against Creditly Corp.?
You can file a complaint against Creditly Corp. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Creditly Corp.?
Consumers in 16 states and territories have filed complaints about Creditly Corp. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.