CFPB Consumer Complaint Profile

Critical Resolution Mediation LLC

What 108 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.

Data updated 2026-05-15

108
Total complaints
0
Last 12 months
39.8%
Timely response
34
States affected

The verdict

Critical Resolution Mediation LLC ranks #1279 of 3,848 financial companies by CFPB complaint volume, with 108 complaints on record. It answers 39.8% of complaints on time - below the 93% median for companies with 100+ complaints.

#1279
of 3,848 companies by volume
39.8%
answered on time
Debt collection
most-complained product
34
states with complaints
Critical Resolution Mediation LLC timely response rate 39.8%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt collection - I do not know 34
Debt collection - Payday loan 23
Debt collection - Credit card debt 20
Debt collection - Payday loan debt 10
Debt collection - Other (i.e. phone, health club, etc.) 9
Debt collection - Other debt 5
Payday loan 3
Debt collection - Credit card 2
Payday loan, title loan, or personal loan - Payday loan 1
Consumer Loan - Installment loan 1

Top Issues

1.Took or threatened to take negative or legal action 23
2.Communication tactics 21
3.Taking/threatening an illegal action 15
4.Attempts to collect debt not owed 10
5.False statements or representation 8
6.Cont'd attempts collect debt not owed 8
7.Improper contact or sharing of info 6
8.Disclosure verification of debt 5
9.Threatened to contact someone or share information improperly 4
10.Written notification about debt 3

Complaints by Year

Year Complaints
2014 14
2015 18
2016 15
2017 16
2018 23
2019 12
2020 8
2021 2

Complaints by State (Top 15)

California 14
Texas 11
Florida 7
Arizona 6
Missouri 5
Indiana 5
Maryland 5
Georgia 5
Louisiana 4
Illinois 4
Ohio 4
Virginia 4
Pennsylvania 3
Oklahoma 3
Delaware 2

Company Responses

Closed with explanation 55
Closed 47
Untimely response 6

What the CFPB Complaint Record Shows for Critical Resolution Mediation LLC

Critical Resolution Mediation LLC carries 108 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 34 states and territories have weighed in, giving this a multi-regional footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Took or threatened to take negative or legal action," a reasonable starting point for understanding recurring friction.

39.8% of CFPB-forwarded complaints against Critical Resolution Mediation LLC get a reply inside the Bureau's 15-day window. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. The company's response was formally disputed in 9.3% of resolved cases, indicating how frequently the initial fix fell short. Of complaints that were resolved, 0% closed with some form of monetary or non-monetary relief to the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Critical Resolution Mediation LLC have?

108 complaints have been filed against Critical Resolution Mediation LLC with the CFPB overall - 0 of them in the past year.

Does Critical Resolution Mediation LLC respond to complaints on time?

39.8% of the CFPB complaints against Critical Resolution Mediation LLC get a response within the expected window. This is below the typical industry benchmark of 95%.

What product generates the most complaints for Critical Resolution Mediation LLC?

The most complained-about product for Critical Resolution Mediation LLC is "Debt collection." You can view the full product breakdown on this page.

What is the most common complaint issue with Critical Resolution Mediation LLC?

The most common issue reported by consumers about Critical Resolution Mediation LLC is "Took or threatened to take negative or legal action." All complaint issues are listed above with their counts.

How do I file a complaint against Critical Resolution Mediation LLC?

You can file a complaint against Critical Resolution Mediation LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Critical Resolution Mediation LLC?

The CFPB has recorded complaints against Critical Resolution Mediation LLC from 34 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.

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Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.