CFPB Consumer Complaint Profile

Innovis

Consumers have filed 1,503 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.

Data updated 2026-05-15

1,503
Total complaints
0
Last 12 months
99.4%
Timely response
48
States affected

The verdict

Out of 3,848 financial companies in the CFPB database, Innovis has accumulated 1,503 complaints, placing it #253 by volume. Its on-time response rate is 99.4%, ahead of the 93% median among companies with 100+ complaints.

#253
of 3,848 companies by volume
99.4%
answered on time
Credit reporting, cr…
most-complained product
48
states with complaints
Innovis timely response rate 99.4%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 1,263
Credit reporting 189
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report 20
Debt collection - Other (i.e. phone, health club, etc.) 5
Debt collection - I do not know 5
Bank account or service - Other bank product/service 4
Mortgage - Conventional home mortgage 2
Student loan - Federal student loan servicing 2
Credit card or prepaid card - General-purpose credit card or charge card 2
Mortgage - Home equity loan or line of credit (HELOC) 2

Top Issues

1.Incorrect information on your report 867
2.Improper use of your report 158
3.Problem with a credit reporting company's investigation into an existing problem 138
4.Incorrect information on credit report 120
5.Problem with fraud alerts or security freezes 85
6.Improper use of my credit report 35
7.Unable to get your credit report or credit score 29
8.Unable to get credit report/credit score 18
9.Credit monitoring or identity theft protection services 12
10.Credit reporting company's investigation 12

Complaints by Year

Year Complaints
2012 2
2013 9
2014 43
2015 55
2016 68
2017 155
2018 286
2019 498
2020 387

Complaints by State (Top 15)

Illinois 216
Ohio 167
Georgia 142
New York 125
California 109
Texas 100
Florida 99
South Carolina 47
Michigan 46
New Jersey 44
Maryland 34
Pennsylvania 32
Indiana 30
North Carolina 30
Tennessee 26

Company Responses

Closed with explanation 1,503

What the CFPB Complaint Record Shows for Innovis

1,503 complaints against Innovis appear in the CFPB record, including 0 from the trailing year. The 48 states and territories represented put this footprint in nationwide territory. No product draws more complaints than "Credit reporting, credit repair services, or other personal consumer reports," which sits at the top of the product breakdown. The specific issue named most within that category is "Incorrect information on your report," a reasonable starting point for understanding recurring friction.

Innovis's timely response rate stands at 99.4%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. In 9.3% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Of complaints that were resolved, 0% closed with some form of monetary or non-monetary relief to the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Innovis have?

Innovis has 1,503 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.

Does Innovis respond to complaints on time?

Innovis has a 99.4% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.

What product generates the most complaints for Innovis?

Among all products tied to Innovis, "Credit reporting, credit repair services, or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).

What is the most common complaint issue with Innovis?

"Incorrect information on your report" is the single most frequently cited issue in complaints against Innovis - see all issues and counts above.

How do I file a complaint against Innovis?

You can file a complaint against Innovis directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Innovis?

Innovis has drawn CFPB complaints from 48 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Also handles Credit reporting, credit repair services, or other personal consumer reports

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.