CFPB Consumer Complaint Profile
Debt Management Incorporated
What 97 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 97
- Total complaints
- Mid-range
- 46
- Last 12 months
- 37.1%
- Timely response
- Bottom decile
- 29
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Debt Management Incorporated has accumulated 97 complaints, placing it #1343 by volume. On-time replies land at 37.1%, the 2nd percentile for the 100+ complaint peer group.
- #1343
- of 3,843 companies by volume
- 37.1%
- on time (2nd pctile)
- Debt collection
- most-complained product
- 29
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Debt Management Incorporated vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
37.1% Among the lowest higher than 2% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2023 to 2025 complete years
- Annual CFPB complaint volume moved from 1 in 2023 to 47 in 2025 (2023 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 3 |
| 2014 | 4 |
| 2015 | 5 |
| 2016 | 12 |
| 2017 | 16 |
| 2018 | 8 |
| 2022 | 1 |
| 2023 | 1 |
| 2025 | 47 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Debt Management Incorporated
97 complaints against Debt Management Incorporated appear in the CFPB record, including 46 from the trailing year. The 29 states and territories represented put this footprint in multi-regional territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Communication tactics" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Debt Management Incorporated's timely response rate stands at 37.1%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. Consumers formally disputed the company's response at a 16.7% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 1% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Debt Management Incorporated have?
The CFPB has logged 97 complaints against Debt Management Incorporated to date, of which 46 came in over the last 12 months.
Does Debt Management Incorporated respond to complaints on time?
Debt Management Incorporated has a 37.1% timely response rate to CFPB complaints. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Debt Management Incorporated?
"Debt collection" draws more CFPB complaints against Debt Management Incorporated than any other product - see the full breakdown above.
What is the most common complaint issue with Debt Management Incorporated?
"Communication tactics" is the single most frequently cited issue in complaints against Debt Management Incorporated - see all issues and counts above.
How do I file a complaint against Debt Management Incorporated?
You can file a complaint against Debt Management Incorporated directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Debt Management Incorporated?
The CFPB has recorded complaints against Debt Management Incorporated from 29 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Debt Management Incorporated: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (16.7% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.