CFPB Consumer Complaint Profile

Diaz & Associates, Inc.

What 147 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.

Data updated 2026-05-15

147
Total complaints
14
Last 12 months
98.6%
Timely response
34
States affected

The verdict

Out of 3,848 financial companies in the CFPB database, Diaz & Associates, Inc. has accumulated 147 complaints, placing it #1106 by volume. 98.6% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.

#1106
of 3,848 companies by volume
98.6%
answered on time
Debt collection
most-complained product
34
states with complaints
Diaz & Associates, Inc. timely response rate 98.6%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt collection - I do not know 67
Debt collection - Credit card debt 29
Debt collection - Other debt 14
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 9
Debt collection - Credit card 8
Credit reporting or other personal consumer reports - Credit reporting 5
Debt collection - Auto debt 4
Debt collection - Payday loan debt 4
Consumer Loan - Installment loan 2
Debt collection - Telecommunications debt 1

Top Issues

1.Attempts to collect debt not owed 55
2.False statements or representation 19
3.Written notification about debt 16
4.Took or threatened to take negative or legal action 15
5.Communication tactics 8
6.Incorrect information on your report 7
7.Threatened to contact someone or share information improperly 5
8.Disclosure verification of debt 4
9.Improper contact or sharing of info 4
10.Improper use of your report 4

Complaints by Year

Year Complaints
2013 2
2014 6
2015 5
2016 6
2017 4
2018 10
2019 15
2020 6
2021 35
2022 25
2023 7
2024 7
2025 19

Complaints by State (Top 15)

California 52
Texas 22
Florida 10
Georgia 5
Louisiana 5
Ohio 4
Tennessee 4
Arizona 4
Pennsylvania 3
Washington 3
South Carolina 3
New York 3
Colorado 2
New Jersey 2
Illinois 2

Company Responses

Closed with explanation 147

What the CFPB Complaint Record Shows for Diaz & Associates, Inc.

Diaz & Associates, Inc. carries 147 complaints in the CFPB's database, 14 of them filed within the past 12 months. Consumers spanning 34 states and territories have weighed in, giving this a multi-regional footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.

Diaz & Associates, Inc.'s timely response rate stands at 98.6%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response was formally disputed in 19% of resolved cases, indicating how frequently the initial fix fell short. 0% of resolved complaints ended with some monetary or non-monetary relief for the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Diaz & Associates, Inc. have?

147 complaints have been filed against Diaz & Associates, Inc. with the CFPB overall - 14 of them in the past year.

Does Diaz & Associates, Inc. respond to complaints on time?

Diaz & Associates, Inc. has a 98.6% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.

What product generates the most complaints for Diaz & Associates, Inc.?

Among all products tied to Diaz & Associates, Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).

What is the most common complaint issue with Diaz & Associates, Inc.?

Consumers most often cite "Attempts to collect debt not owed" when complaining about Diaz & Associates, Inc.; the full issue list with counts is above.

How do I file a complaint against Diaz & Associates, Inc.?

You can file a complaint against Diaz & Associates, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Diaz & Associates, Inc.?

Diaz & Associates, Inc. has drawn CFPB complaints from 34 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.