CFPB Consumer Complaint Profile
Pennymac Loan Services, LLC.
What 5,673 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 5,673
- Total complaints
- 1,124
- Last 12 months
- 99.7%
- Timely response
- 54
- States affected
The verdict
5,673 CFPB complaints put Pennymac Loan Services, LLC. at #95 out of 3,848 financial companies ranked by complaint volume. It answers 99.7% of complaints on time - above the 93% median for companies with 100+ complaints.
- #95
- of 3,848 companies by volume
- 99.7%
- answered on time
- Mortgage
- most-complained product
- 54
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 50 |
| 2013 | 96 |
| 2014 | 238 |
| 2015 | 357 |
| 2016 | 345 |
| 2017 | 288 |
| 2018 | 329 |
| 2019 | 329 |
| 2020 | 403 |
| 2021 | 437 |
| 2022 | 398 |
| 2023 | 479 |
| 2024 | 594 |
| 2025 | 1,031 |
| 2026 | 299 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Pennymac Loan Services, LLC.
5,673 complaints against Pennymac Loan Services, LLC. appear in the CFPB record, including 1,124 from the trailing year. The 54 states and territories represented put this footprint in nationwide territory. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Trouble during payment process" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Pennymac Loan Services, LLC.'s timely response rate stands at 99.7%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Consumers formally disputed the company's response in 18.9% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 13.5% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Pennymac Loan Services, LLC. have?
The CFPB has logged 5,673 complaints against Pennymac Loan Services, LLC. to date, of which 1,124 came in over the last 12 months.
Does Pennymac Loan Services, LLC. respond to complaints on time?
Pennymac Loan Services, LLC. has a 99.7% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Pennymac Loan Services, LLC.?
The most complained-about product for Pennymac Loan Services, LLC. is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Pennymac Loan Services, LLC.?
"Trouble during payment process" is the single most frequently cited issue in complaints against Pennymac Loan Services, LLC. - see all issues and counts above.
How do I file a complaint against Pennymac Loan Services, LLC.?
You can file a complaint against Pennymac Loan Services, LLC. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Pennymac Loan Services, LLC.?
Pennymac Loan Services, LLC. has drawn CFPB complaints from 54 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~5,673)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.