CFPB Consumer Complaint Profile
Direcmanagement, Inc.
Behind the 103 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 103
- Total complaints
- 19
- Last 12 months
- 98.1%
- Timely response
- 12
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Direcmanagement, Inc. sits at #1312, with 103 complaints logged. 98.1% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #1312
- of 3,848 companies by volume
- 98.1%
- answered on time
- Debt collection
- most-complained product
- 12
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 1 |
| 2015 | 1 |
| 2016 | 2 |
| 2017 | 10 |
| 2018 | 10 |
| 2019 | 3 |
| 2020 | 9 |
| 2021 | 14 |
| 2022 | 12 |
| 2023 | 13 |
| 2024 | 8 |
| 2025 | 19 |
| 2026 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Direcmanagement, Inc.
103 complaints against Direcmanagement, Inc. appear in the CFPB record, including 19 from the trailing year. The 12 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
98.1% of CFPB-forwarded complaints against Direcmanagement, Inc. get a reply inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. In 0% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 36.9% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Direcmanagement, Inc. have?
103 complaints have been filed against Direcmanagement, Inc. with the CFPB overall - 19 of them in the past year.
Does Direcmanagement, Inc. respond to complaints on time?
Direcmanagement, Inc. has a 98.1% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Direcmanagement, Inc.?
"Debt collection" draws more CFPB complaints against Direcmanagement, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Direcmanagement, Inc.?
The most common issue reported by consumers about Direcmanagement, Inc. is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Direcmanagement, Inc.?
You can file a complaint against Direcmanagement, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Direcmanagement, Inc.?
Consumers in 12 states and territories have filed complaints about Direcmanagement, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~103)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.