CFPB Consumer Complaint Profile
Drb-40, LLC
Behind the 164 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 164
- Total complaints
- Mid-range
- 58
- Last 12 months
- 99.4%
- Timely response
- Above median
- 33
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Drb-40, LLC has accumulated 164 complaints, placing it #1044 by volume. It posts a 99.4% on-time response rate, the 69th percentile among companies with 100+ complaints.
- #1044
- of 3,843 companies by volume
- 99.4%
- on time (69th pctile)
- Debt collection
- most-complained product
- 33
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Drb-40, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.4% Higher than most higher than 69% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 29 in 2024 to 48 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 2 |
| 2017 | 11 |
| 2018 | 9 |
| 2019 | 4 |
| 2020 | 6 |
| 2021 | 13 |
| 2022 | 9 |
| 2023 | 14 |
| 2024 | 29 |
| 2025 | 48 |
| 2026year in progress | 19 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Drb-40, LLC
164 complaints against Drb-40, LLC appear in the CFPB record, including 58 from the trailing year. The 33 states and territories represented put this footprint in multi-regional territory. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Communication tactics" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Drb-40, LLC draw a 99.4% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved cases drew a formal consumer-dispute rate of 14.3% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 0.6%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Drb-40, LLC have?
Drb-40, LLC has 164 total consumer complaints filed with the CFPB, with 58 filed in the last 12 months.
Does Drb-40, LLC respond to complaints on time?
Drb-40, LLC has a 99.4% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Drb-40, LLC?
"Debt collection" draws more CFPB complaints against Drb-40, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Drb-40, LLC?
Consumers most often cite "Communication tactics" when complaining about Drb-40, LLC; the full issue list with counts is above.
How do I file a complaint against Drb-40, LLC?
You can file a complaint against Drb-40, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Drb-40, LLC?
Drb-40, LLC has drawn CFPB complaints from 33 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Drb-40, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (14.3% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.