CFPB Consumer Complaint Profile

Eastern Revenue, Inc.

Behind the 258 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.

Data updated 2026-05-15

258
Total complaints
62
Last 12 months
97.3%
Timely response
29
States affected

The verdict

Eastern Revenue, Inc. ranks #774 of 3,848 financial companies by CFPB complaint volume, with 258 complaints on record. 97.3% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.

#774
of 3,848 companies by volume
97.3%
answered on time
Debt collection
most-complained product
29
states with complaints
Eastern Revenue, Inc. timely response rate 97.3%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt collection - I do not know 82
Debt collection - Other debt 40
Debt collection - Private student loan debt 33
Credit reporting or other personal consumer reports - Credit reporting 23
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 22
Debt collection - Federal student loan debt 16
Debt collection - Medical debt 12
Student loan - Private student loan 7
Debt collection - Other (i.e. phone, health club, etc.) 5
Debt collection - Credit card debt 4

Top Issues

1.Attempts to collect debt not owed 81
2.Written notification about debt 41
3.False statements or representation 35
4.Incorrect information on your report 27
5.Took or threatened to take negative or legal action 15
6.Communication tactics 10
7.Improper use of your report 7
8.Problem with a credit reporting company's investigation into an existing problem 7
9.Cont'd attempts collect debt not owed 7
10.Threatened to contact someone or share information improperly 6

Complaints by Year

Year Complaints
2015 4
2016 11
2017 17
2018 24
2019 5
2020 9
2021 17
2022 16
2023 27
2024 43
2025 70
2026 15

Complaints by State (Top 15)

Pennsylvania 118
New Jersey 33
New York 23
Maryland 16
Virginia 6
Texas 6
District of Columbia 6
Delaware 6
Florida 6
North Carolina 5
Georgia 4
California 3
Massachusetts 3
Michigan 2
Mississippi 2

Company Responses

Closed with explanation 255
In progress 2
Closed with monetary relief 1

What the CFPB Complaint Record Shows for Eastern Revenue, Inc.

The CFPB Consumer Complaint Database has logged 258 complaints against Eastern Revenue, Inc. overall, with 62 of those filed in the trailing 12 months. Reports have come from consumers in 29 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.

Eastern Revenue, Inc.'s timely response rate stands at 97.3%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response was formally disputed in 22.2% of resolved cases, indicating how frequently the initial fix fell short. 0.4% of resolved complaints ended with some monetary or non-monetary relief for the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Eastern Revenue, Inc. have?

The CFPB has logged 258 complaints against Eastern Revenue, Inc. to date, of which 62 came in over the last 12 months.

Does Eastern Revenue, Inc. respond to complaints on time?

97.3% of the CFPB complaints against Eastern Revenue, Inc. get a response within the expected window. This is considered excellent.

What product generates the most complaints for Eastern Revenue, Inc.?

"Debt collection" draws more CFPB complaints against Eastern Revenue, Inc. than any other product - see the full breakdown above.

What is the most common complaint issue with Eastern Revenue, Inc.?

The most common issue reported by consumers about Eastern Revenue, Inc. is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.

How do I file a complaint against Eastern Revenue, Inc.?

You can file a complaint against Eastern Revenue, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Eastern Revenue, Inc.?

Eastern Revenue, Inc. has drawn CFPB complaints from 29 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.