CFPB Consumer Complaint Profile
Eastern Account Systems of Connecticut, Inc.
Consumers have filed 3,150 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 3,150
- Total complaints
- 1,162
- Last 12 months
- 100%
- Timely response
- 50
- States affected
The verdict
3,150 CFPB complaints put Eastern Account Systems of Connecticut, Inc. at #153 out of 3,848 financial companies ranked by complaint volume. Its on-time response rate is 100%, ahead of the 93% median among companies with 100+ complaints.
- #153
- of 3,848 companies by volume
- 100%
- answered on time
- Debt collection
- most-complained product
- 50
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 2 |
| 2014 | 57 |
| 2015 | 37 |
| 2016 | 46 |
| 2017 | 68 |
| 2018 | 61 |
| 2019 | 56 |
| 2020 | 91 |
| 2021 | 176 |
| 2022 | 198 |
| 2023 | 311 |
| 2024 | 586 |
| 2025 | 1,106 |
| 2026 | 355 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Eastern Account Systems of Connecticut, Inc.
3,150 complaints against Eastern Account Systems of Connecticut, Inc. appear in the CFPB record, including 1,162 from the trailing year. The 50 states and territories represented put this footprint in nationwide territory. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
100% of CFPB-forwarded complaints against Eastern Account Systems of Connecticut, Inc. get a reply inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response in 22.4% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 0% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Eastern Account Systems of Connecticut, Inc. have?
3,150 complaints have been filed against Eastern Account Systems of Connecticut, Inc. with the CFPB overall - 1,162 of them in the past year.
Does Eastern Account Systems of Connecticut, Inc. respond to complaints on time?
Eastern Account Systems of Connecticut, Inc. has a 100% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Eastern Account Systems of Connecticut, Inc.?
The most complained-about product for Eastern Account Systems of Connecticut, Inc. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Eastern Account Systems of Connecticut, Inc.?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Eastern Account Systems of Connecticut, Inc.; the full issue list with counts is above.
How do I file a complaint against Eastern Account Systems of Connecticut, Inc.?
You can file a complaint against Eastern Account Systems of Connecticut, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Eastern Account Systems of Connecticut, Inc.?
The CFPB has recorded complaints against Eastern Account Systems of Connecticut, Inc. from 50 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~3,150)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.