CFPB Consumer Complaint Profile
Entrata Inc.
Behind the 283 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 283
- Total complaints
- Above average
- 81
- Last 12 months
- 50.5%
- Timely response
- Bottom decile
- 34
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Entrata Inc. sits at #729, with 283 complaints logged. Its on-time response rate is 50.5%, the 3rd percentile among companies with 100+ complaints.
- #729
- of 3,843 companies by volume
- 50.5%
- on time (3rd pctile)
- Credit reporting or …
- most-complained product
- 34
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Entrata Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
50.5% Among the lowest higher than 3% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2021 | 1 |
| 2022 | 36 |
| 2023 | 43 |
| 2024 | 92 |
| 2025 | 92 |
| 2026year in progress | 19 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Entrata Inc.
Entrata Inc. carries 283 complaints in the CFPB's database, 81 of them filed within the past 12 months. Consumers spanning 34 states and territories have weighed in, giving this a multi-regional footprint. The single largest complaint category is "Credit reporting or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Entrata Inc. draw a 50.5% reply rate inside the Bureau's 15-day window. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Among resolved complaints, the consumer-relief closure rate is 2.1%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Entrata Inc. have?
The CFPB has logged 283 complaints against Entrata Inc. to date, of which 81 came in over the last 12 months.
Does Entrata Inc. respond to complaints on time?
CFPB complaints against Entrata Inc. draw a 50.5% timely-response rate inside the expected window. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Entrata Inc.?
The most complained-about product for Entrata Inc. is "Credit reporting or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with Entrata Inc.?
Consumers most often cite "Incorrect information on your report" when complaining about Entrata Inc.; the full issue list with counts is above.
How do I file a complaint against Entrata Inc.?
You can file a complaint against Entrata Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Entrata Inc.?
Consumers in 34 states and territories have filed complaints about Entrata Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.