CFPB Consumer Complaint Profile
Esusu, Inc.
Behind the 58 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 58
- Total complaints
- Mid-range
- 20
- Last 12 months
- 96.6%
- Timely response
- Below median
- 15
- States affected
The verdict
Esusu, Inc. ranks #1697 of 3,843 financial companies by CFPB complaint volume, with 58 complaints on record. It posts a 96.6% on-time response rate, the 36th percentile among companies with 100+ complaints.
- #1697
- of 3,843 companies by volume
- 96.6%
- on time (36th pctile)
- Credit reporting or …
- most-complained product
- 15
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Esusu, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
96.6% Around the middle higher than 36% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 12 in 2024 to 30 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2022 | 9 |
| 2023 | 6 |
| 2024 | 12 |
| 2025 | 30 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Esusu, Inc.
Esusu, Inc. carries 58 complaints in the CFPB's database, 20 of them filed within the past 12 months. Consumers spanning 15 states and territories have weighed in, giving this a multi-regional footprint. No product draws more complaints than "Credit reporting or other personal consumer reports," which sits at the top of the product breakdown. Inside that category, "Improper use of your report" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Esusu, Inc. posts a 96.6% reply rate on forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Among resolved complaints, the consumer-relief closure rate is 6.9%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Esusu, Inc. have?
58 complaints have been filed against Esusu, Inc. with the CFPB overall - 20 of them in the past year.
Does Esusu, Inc. respond to complaints on time?
Esusu, Inc.'s CFPB timely-response rate is 96.6%. This is considered excellent.
What product generates the most complaints for Esusu, Inc.?
"Credit reporting or other personal consumer reports" draws more CFPB complaints against Esusu, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Esusu, Inc.?
Consumers most often cite "Improper use of your report" when complaining about Esusu, Inc.; the full issue list with counts is above.
How do I file a complaint against Esusu, Inc.?
You can file a complaint against Esusu, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Esusu, Inc.?
Esusu, Inc. has drawn CFPB complaints from 15 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.