CFPB Consumer Complaint Profile
eToro USA LLC
100 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 100
- Total complaints
- Mid-range
- 17
- Last 12 months
- 98%
- Timely response
- Below median
- 32
- States affected
The verdict
eToro USA LLC ranks #1331 of 3,843 financial companies by CFPB complaint volume, with 100 complaints on record. Its on-time response rate is 98%, the 48th percentile among companies with 100+ complaints.
- #1331
- of 3,843 companies by volume
- 98%
- on time (48th pctile)
- Money transfer, virt…
- most-complained product
- 32
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
eToro USA LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98% Around the middle higher than 48% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 1 |
| 2020 | 6 |
| 2021 | 41 |
| 2022 | 8 |
| 2023 | 9 |
| 2024 | 16 |
| 2025 | 12 |
| 2026year in progress | 7 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for eToro USA LLC
100 complaints against eToro USA LLC appear in the CFPB record, including 17 from the trailing year. The 32 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Money transfer, virtual currency, or money service," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Money was not available when promised" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
eToro USA LLC's timely response rate stands at 98%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Among resolved complaints, 4% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does eToro USA LLC have?
100 complaints have been filed against eToro USA LLC with the CFPB overall - 17 of them in the past year.
Does eToro USA LLC respond to complaints on time?
CFPB complaints against eToro USA LLC draw a 98% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for eToro USA LLC?
"Money transfer, virtual currency, or money service" draws more CFPB complaints against eToro USA LLC than any other product - see the full breakdown above.
What is the most common complaint issue with eToro USA LLC?
Consumers most often cite "Money was not available when promised" when complaining about eToro USA LLC; the full issue list with counts is above.
How do I file a complaint against eToro USA LLC?
You can file a complaint against eToro USA LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about eToro USA LLC?
eToro USA LLC has drawn CFPB complaints from 32 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Money transfer, virtual currency, or money service
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.