CFPB Consumer Complaint Profile
Executive Credit Management, Inc
31 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 31
- Total complaints
- Mid-range
- 0
- Last 12 months
- 16.1%
- Timely response
- Bottom decile
- 9
- States affected
The verdict
Executive Credit Management, Inc ranks #2304 of 3,843 financial companies by CFPB complaint volume, with 31 complaints on record. On-time replies land at 16.1%, the 1st percentile for the 100+ complaint peer group.
- #2304
- of 3,843 companies by volume
- 16.1%
- on time (1st pctile)
- Debt collection
- most-complained product
- 9
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Executive Credit Management, Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
16.1% Among the lowest higher than 1% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 1 |
| 2017 | 4 |
| 2018 | 4 |
| 2019 | 3 |
| 2020 | 6 |
| 2021 | 9 |
| 2022 | 1 |
| 2023 | 2 |
| 2024 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Executive Credit Management, Inc
The CFPB Consumer Complaint Database has logged 31 complaints against Executive Credit Management, Inc overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 9 states and territories, making this a geographically concentrated complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Executive Credit Management, Inc posts a 16.1% reply rate on forwarded complaints. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. Consumers formally disputed the company's response at a 0% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 25.8%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Executive Credit Management, Inc have?
The CFPB has logged 31 complaints against Executive Credit Management, Inc to date, of which 0 came in over the last 12 months.
Does Executive Credit Management, Inc respond to complaints on time?
CFPB complaints against Executive Credit Management, Inc draw a 16.1% timely-response rate inside the expected window. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Executive Credit Management, Inc?
The most complained-about product for Executive Credit Management, Inc is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Executive Credit Management, Inc?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Executive Credit Management, Inc - see all issues and counts above.
How do I file a complaint against Executive Credit Management, Inc?
You can file a complaint against Executive Credit Management, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Executive Credit Management, Inc?
Consumers in 9 states and territories have filed complaints about Executive Credit Management, Inc with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Executive Credit Management, Inc: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.